Job is Expired Circulation Supervisor

Aurora Public Library / Central Library

Job deadline Open Until Filled   Job salary $39,160.16 to $64,614.57 per year   Job type of library Public   This job is located in Colorado Colorado

Job Description

Provides high quality friendly service to customers and staff overseeing the Central Library circulation service department. Coordinates system-wide circulation services and policies.  Supervises staff and develops/conducts staff training.  This position works at the Central Library and may travel and temporarily work at other locations to conduct training/process analysis.

The Central Library, a division of Library and Cultural Services, Stimulates learning and literacy, Inspires creativity and integrates arts, culture and history into the lives of Aurorians.  We do this through the vast amount of services, programs and materials we provide.  We demonstrate our work by modeling the CORE 4 Values of:  Integrity, Respect, Professionalism, and Customer Service.  We welcome all who share these values to apply.

Primary Duties and Responsibilities

  • Provides friendly, efficient and professional service to customers in-person, by telephone and email
  • Assists with higher level administrative duties as needed such as statistical analysis, system reviews, process assessments, market analysis, etc.
  • Assists in the development of policies and procedures
  • May work on joint regional library service committees and user groups representing the Aurora Public Library
  • Oversees coordination of volunteers in Circulation
  • Performs additional duties as assigned

Supervisory/Staff Support Focus (Primary):

  • Supervises Circulation Department staff at the Central Library.
  • Develops and/or oversees staff scheduling
  • Acts as "Person-In-Charge" on a rotating basis with added authority to manage customers issues and other situations when supervisory staff are not on site or unavailable
  • Develops, conducts and oversees staff training

Circulation Focus (primary):
Oversees and/or conducts the following:

  • Checks books/other items in and out through computerized system
  • Answers general customer questions regarding library policy, procedures and customer accounts
  • Conducts in-depth customer account research and problem solving
  • Handles complex and difficult customer situations professionally and tactfully
  • Makes customer account and circulation decisions using good judgment that balances customer satisfaction and policy intent
  • Answers basic reference, reader's advisory and general customer questions
  • Redirects more advanced reference questions to Reference staff as appropriate
  • Operates a cash register, conducts customer payment transactions, maintains a cash drawer
  • Collaborates with Administrative Services staff on cash management policies and procedures
  • May conduct data entry into library system, spreadsheet and other databases
  • Sorts, processes, shelves and assists with other general library materials inventory management duties
  • Organizes/straightens chairs, desks, computers and light dusting, indoor trash pick-up consisting mainly of papers, candy wrappers, etc.
  • Oversees and manages the library couriers
  • Responsible for scheduling periodic maintenance for the library courier van
  • Additional duties as assigned

 **This is a continuous posting and will remain open until filled,  however is subject to close at any time without prior notice.  Thank you**

 

Required Education

  • Bachelor's Degree

Preferred Education

  • Bachelor's Degree

Other Education Credentials

Bachelor's Degree in Library Science, Business, Business Process Management, Production Management or related field or a combination of any bachelor's degree and related experience.

Experience (years)

Required Preferred
Supervisor 3 3
Professional - 3
Library - 3

Other Required/Preferred Skills & Experience

At least 3 years supervisory experience in a library, retail or customer service orientated function.

Knowledge of the principles, organization, and practices of library service; a background in specialized children's and youth resource materials; library classification system; a computer system and related software; Internet computerized systems and their applications to assigned functions; basic trouble-shooting in computer operation.

Ability to deal with stressful situations with tact and diplomacy; communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner; use general office equipment, computers, calculators, and copy/fax machine; perform basic mathematical calculations; follow oral and written instructions; work shifts, including some nights, and weekends.  Ability to speak Spanish a plus.

 

Application Requirements

Colorado driver's license with good driving history.  This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

HR Contact Information

If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Additional info

Working Conditions

Physical Demands:  Light to moderate physical work requiring ability to lift 30 pounds with or without assistance; frequent lifting, carrying, walking and standing; may require frequent pulling, pushing, bending and stooping; speech communication and hearing to maintain communication with employees and citizens; vision to read and interpret reports and other written documents; hand/eye coordination for operation of computer keyboard, carts and moveable shelving.

Work Environment:  Works primarily indoors but may work outdoors assisting with a program or outreach events in varying weather conditions.

Equipment Used:  Standard business equipment including a PC and common office software such as email, internet, Word, Excel and menu driven databases as part of the Library automated systems.

 

Links

DESCRIPTION PAGE FOR THE CITY OF AURORA EMPLOYMENT AND H/R: https://www.governmentjobs.com/careers/aurora

Masters Degree in a Program of Library and Information Science

Not specified

Salary

LRS.org Wage Calculator $39,160.16 to $64,614.57 per year

Hours per week

40.00

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick
Vacation/Holiday Leave

Date Posted

January 26th, 2017

Number of Views

508