Job Description
Join the Englewood Public Library’s team of curious, tech-savvy and friendly service associates. You will primarily focus on helping children and families engage with their library, help plan and deliver engaging programs and storytimes, and assist all library patrons read, explore and discover.. The City of Englewood is a vibrant and changing community that appreciates and supports its Library. We’re small enough to offer personal service but large enough to support new ideas.
Provides direct customer service in order to connect patrons to appropriate resources, programs and services. Welcomes and offers assistance to patrons. Performs circulation functions.
III. DUTIES AND RESPONSIBILITIES
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, and collecting fines.
Assists patrons in the use of library computers and provides assistance with use of email, word processing, web-based searching, and other common software. Provides guidance to patrons with basic functions such as saving and printing of documents.
Assists with programs, story times, and special services such as readers’ advisory, career assistance, technology training or homebound delivery.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
Other Duties & Responsibilities
Assists with Interlibrary Loan
Performs routine database maintenance, such as discarding and changing item status, searching for missing, lost or billed items, and magazine check in
May work with volunteers.
Performs other duties as assigned and required.
IV. PREPARATION AND TRAINING
Education: Bachelor’s Degree in any field required
Work Experience: 2 years of customer service experience; library and/or bookstore experience preferred.
Certifications and/or Licensures: None
An equivalent combination of education, training and relevant job experience may be substituted.
Knowledge
Basic knowledge of:
- Public library operations
- Maintaining database records
- Word processing and spreadsheet applications
- Standard office equipment including copiers, computers and printers
- General information technologies to include portable computing devices and research techniques
Skills and Abilities
Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills - Intermediate communication skills required to work in a team-oriented environment. Also required to interact with patrons and provide customer service.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs). Job requires visual and physical capabilities to perform data entry, filing, and to work on computers and associated equipment for prolonged periods of time.
HR Info
Human Resources