Library Technology Support Specialist

City of Boulder / Main Library

Job deadline Apply by April 30th, 2017   Job salary $28.35 to $35.00 per hour   Job type of library Public   This job is located in Colorado Colorado

Job Description

OVERALL JOB OBJECTIVE:

Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting library specific software applications, hardware, peripherals and communication devices for the Library and Arts department.  Serves as liaison between library staff and Flatirons Library Consortium (FLC) Director for all Integrated Library System (ILS) communication, implementation of new services and troubleshooting.

DUTIES AND RESPONSIBILITIES:

  1. Liaison to Flatirons Library Director for ILS related services including but not limited to:
    • Coordinates with eServices staff on troubleshooting and reporting ILS issues to the FLC Director.
    • Provides input along with other FLC members on ILS best practices and new services.
    • Gathers and disseminates communication from the FLC director to the appropriate library staff in a timely fashion.
    • Runs reports and statistics from ILS for library administration
    • Trains BPL staff on relevant modules of the ILS, and other library specific software including upgrades and new products. 
    • Attends and contributes to the following meetings to stay informed about changes and trends and to support other departments on matters of service delivery as it relates to the ILS: collection development steering committee and Public Service Team (monthly), and FLC committees (as needed).
  2. Consults and interacts with customers (Library and Arts employees and library patrons) on a daily basis, maintaining a high level of customer service in solving software applications problems and answering questions.
  • Troubleshoots/analyzes/solves library software application problems using a variety of systems management tools and techniques.
  • Troubleshoots/analyzes/solves library equipment problems including but not limited to label and receipt printers, PC reservation and print release, people counters, auditorium and meeting room equipment, copiers, digital sign equipment, public address system, and RFID technology.
  • Performs daily monitoring of service tickets and ensures work is being completed in a timely manner while maintaining a high level of communication including regular status updates with the customer until the work is completed to the customers’ satisfaction.
  1. Develops and maintains standards in configuration, setup, security and on-going support. Communicates with vendors. Performs routine system maintenance.
  2. Provides back up support to the Webmaster on the Library and Arts online calendar (LibCal) and critical website and digital sign updates.
  3. Participates in the review and evaluation of equipment and software alternatives for Library and Arts staff members and recommends solutions. Coordinates hardware/software purchases, installation and upgrades.
  4. Works as a team with City IT department counterparts, applying City recognized IT best practices and adhering to general IT policies and procedures.
  5. Helps create department application and systems standards, maintenance procedures and operational procedures. Documents profiles and department procedures.
  6. Trains users on library specific software application and hardware.
  7. Other:
  • Performs related duties as required to meet the needs of the city.
  • Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment and follows all safety regulations, policies and procedures.  Reports all accidents and damage to city property.
  • Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.

 

Generally, duties and responsibilities are listed from most to least critical or time consuming.

 

CITY VISION AND VALUES:

The City of Boulder is committed to service excellence for an inspired future and the following values:

  • Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
  • Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
  • Integrity - We are stewards of the public’s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
  • Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
  • Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others to deliver leading edge service.

 

ORGANIZATION STRUCTURE:

 (1) TITLE OF IMMEDIATE SUPERVISOR: eServices Manager

(2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:  None

 

 

REQUIRED MINIMUM QUALIFICATIONS:

Bachelor’s degree in Computer Science or related field plus a minimum of two years technical training and experience in a library or similar setting Experience in information technology field supporting Windows and iOS operating systems.  Experience with computer workstation software applications such as Office 365, OneDrive and SharePoint.  Previous work experience demonstrating analytical and software/hardware problem solving skills, and project leadership skills.  Previous experience in training individuals in the use of software applications.  Ability to work well under pressure with minimal supervision.  Excellent communication skills, customer service skills and project management ability.  Valid Colorado driver's license and acceptable motor vehicle record.  Use of personal vehicle (mileage will be reimbursed).  Strong ability to establish/follow-through on the prioritization of user requests with limited direction. Understands and can perform basic PC troubleshooting.

 

CORE COMPETENCIES

In addition to the requirements above, as a leadership position within the Boulder Public Library, the Library Technology Support Specialist is expected to have and utilize the following competencies:

 

Customer Focus: dedicated to meeting customers’ needs through effective relationships and respect; researches customers’ needs and uses that information for service improvement. 

Priority Setting: independently identifies and focuses his/her time critical and important tasks, once addressed schedules work on non-critical tasks efficiently.

Informing: proactively provides the information that people need to know in order to perform their jobs and make sound decisions.

Planning: includes the appropriate stakeholders when scoping and scheduling tasks and projects; sets and communicates clear goals and objectives.

Perseverance: persists with appropriate course of action, despite resistance or setbacks, to accomplish a task or solve problems.

 

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:

Experience with the following: Innovative Interfaces Inc. Integrated Library System; Envisionware computer reservation and print release software; Windows-based computer workstations; Windows 10 operating in a networked (Windows, Linux) environment; Desktop applications (Outlook, MS Office); project management tools; and use of systems management tools for workstations problem solving and maintenance. Experience with current popular mobile devices, troubleshooting and repair.

 

WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.

Work Environment: Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises.

Machines and equipment used include, but are not limited to the following: Frequently uses computer workstations, systems management tools, web page update tools, file/print servers, hubs, switches, network interface cards, PC cards, scanners,, copy/fax machines, and calculator.

 

ACCOMMODATIONS:  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

 

Note:  The above description is illustrative only.  It is not meant to be all-inclusive.

Additional info

Please apply via our City of Boulder Jobs page at https://bouldercolorado.gov/human-resources/city-jobs

Links

https://bouldercolorado.gov/human-resources/city-jobs

Masters Degree in a Program of Library and Information Science

Not specified

Salary

LRS.org Wage Calculator $28.35 to $35.00 per hour

Hours per week

20.00

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick
Vacation/Holiday Leave

Date Posted

April 17th, 2017

Number of Views

305