OVERALL JOB OBJECTIVE:
Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting library specific software applications, hardware, peripherals and communication devices for the Library and Arts department. Serves as liaison between library staff and Flatirons Library Consortium (FLC) Director for all Integrated Library System (ILS) communication, implementation of new services and troubleshooting.
DUTIES AND RESPONSIBILITIES:
Generally, duties and responsibilities are listed from most to least critical or time consuming.
CITY VISION AND VALUES:
The City of Boulder is committed to service excellence for an inspired future and the following values:
(1) TITLE OF IMMEDIATE SUPERVISOR: eServices Manager
(2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None
REQUIRED MINIMUM QUALIFICATIONS:
Bachelor’s degree in Computer Science or related field plus a minimum of two years technical training and experience in a library or similar setting Experience in information technology field supporting Windows and iOS operating systems. Experience with computer workstation software applications such as Office 365, OneDrive and SharePoint. Previous work experience demonstrating analytical and software/hardware problem solving skills, and project leadership skills. Previous experience in training individuals in the use of software applications. Ability to work well under pressure with minimal supervision. Excellent communication skills, customer service skills and project management ability. Valid Colorado driver's license and acceptable motor vehicle record. Use of personal vehicle (mileage will be reimbursed). Strong ability to establish/follow-through on the prioritization of user requests with limited direction. Understands and can perform basic PC troubleshooting.
In addition to the requirements above, as a leadership position within the Boulder Public Library, the Library Technology Support Specialist is expected to have and utilize the following competencies:
Customer Focus: dedicated to meeting customers’ needs through effective relationships and respect; researches customers’ needs and uses that information for service improvement.
Priority Setting: independently identifies and focuses his/her time critical and important tasks, once addressed schedules work on non-critical tasks efficiently.
Informing: proactively provides the information that people need to know in order to perform their jobs and make sound decisions.
Planning: includes the appropriate stakeholders when scoping and scheduling tasks and projects; sets and communicates clear goals and objectives.
Perseverance: persists with appropriate course of action, despite resistance or setbacks, to accomplish a task or solve problems.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Experience with the following: Innovative Interfaces Inc. Integrated Library System; Envisionware computer reservation and print release software; Windows-based computer workstations; Windows 10 operating in a networked (Windows, Linux) environment; Desktop applications (Outlook, MS Office); project management tools; and use of systems management tools for workstations problem solving and maintenance. Experience with current popular mobile devices, troubleshooting and repair.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Frequently uses computer workstations, systems management tools, web page update tools, file/print servers, hubs, switches, network interface cards, PC cards, scanners,, copy/fax machines, and calculator.
ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.
Please apply via our City of Boulder Jobs page at https://bouldercolorado.gov/human-resources/city-jobs