Job Description

Do you enjoy helping people?  Do you like to make a difference in someone's day? JCPL is looking for individuals with strong customer service skills who are interested in assisting patrons in finding just the right book, answering unusual research questions, or helping with information technology needs. 

Public Services Substitutes support daily service delivery to library patrons in the absence of location Librarians and Associates.  Public Services Substitutes are on-call temporary staff who may work at any of JCPL's ten locations or the Bookmobile up to a maximum of 20 hours per week.  Schedules may be arranged in advance or for last minute needs.  Shifts may include days, evenings, weekends, or holidays. 

ESSENTIAL DUTIES:

(Persons hired in this position must be able to perform all the essential tasks required by the position.  The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.) 

  • Provides information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means. 
  • Performs simple to moderately complex research activities.
  • Advises patrons on appropriate materials and locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources.
  • Refers patrons to community resources and other appropriate agencies and assists with online searches for these resources. 
  • Addresses and resolves complaints from patrons or forwards complaints to appropriate staff as necessary.
  • Promotes and presents programs, classes, workshops, and activities at library locations and off-site, including seasonal programs and Storytime for children. 
  • Provides library instruction and patron education to the public, individually and in groups.
  • Routinely provides direct customer service.
  • Conducts library tours.
  • Assists with evaluating and maintaining the existing collection through recommending and weeding of materials.
  • Complies with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. 

Description of Community

Jefferson County Public Library, formed in 1952, is the largest public library in the state of Colorado and in the Rocky Mountain Region.  Nestled midway between the city of Denver and the nearby Rocky Mountain Region, and spanning 774 square miles, Jefferson County is the second largest county in Colorado.  Jefferson County Public Library is a Department in Jefferson County Government.

Jefferson County Public Library (JCPL) will be the essential destination where all generations connect, discover, and create.  We help to build an educated and vibrant community by providing equal access to information and opportunities.  Everyone is welcome at JCPL.  We serve with care, meet patrons where they are, give them our full attention, and strive to exceed their expectations.  Our core values are: Innovation, Accountability, and Excellence.

Preferred Education

  • Bachelor's Degree

Other Education Credentials

  • Bachelor's degree or equivalent, Library degree or related field preferred.

Experience (years)

Required Preferred
Supervisor - -
Professional - -
Library - 1

Language Skills

  • Spanish is Not Required

Other Required/Preferred Skills & Experience

  • Must have basic computer and technology skills appropriate for the position.

Application Requirements

  • Must be available to work at more than one of the ten JCPL locations or the Bookmobile. (No CDL Required to drive the Bookmobile)
  • Must be available to attend required trainings.
  • Must be available to work some evenings, weekends and minor holidays.
  • Offer of employment contingent on criminal history check and education verification.

HR Contact Information

Kim Curtis

Recruitment Coordinator

Jefferson County Public Library

kim.curtis@jeffcolibrary.org

Links

https://www.governmentjobs.com/jobs/1721351-0/patron-experience-associate-substitute-multiple-locations?keyword=Patron+Experience+Associate+Substitute&location=&pagetype=searchPage

Number of Positions

10

Masters Degree in a Program of Library and Information Science

Not required

Salary

LRS.org Wage Calculator $15.00 per hour

Hours per week

20.00

Evenings

Some

Weekends

Some

Benefits

No Benefits

Date Posted

April 20th, 2017

Number of Views

249