Library Associate, Virtual Services

High Plains Library District / Farr Regional Library, Greeley, CO

Job deadline Open Until Filled   Job salary $15.44 to $20.89 per hour   Job type of library Public   This job is located in Colorado Colorado

Job Description



Answers patron requests for information and assistance via the phone and online.

Major Duties and Responsibilities:

30% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation related processes and procedures. E

25% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web. E

15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction.

15% - INFORMATION NAVIGATION – Locates requested materials and information sources in order to satisfy patron requests for library materials and information. E

10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff.  E

5% - OTHER DUTIES – Assists the Supervisor with other department projects and tasks in order to ensure the smooth operation of the department.  N


Bachelor’s Degree


One year of related experience

Or any combination of education and experience which provides the success factors

District Success Factors:

Focuses on the customer


Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent


Knowledge of public library operations


Job Success Factors:

Knowledge of public library reference service

Skill in reference interviewing

Knowledge of print and online reference resources

Skill in using the library district catalog and circulation system

Skill in customer relations including dealing with difficult patrons and volatile situations

Skill in Windows and MS Office Suite

Skill in operating a multi-line telephone

Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4

Able to operate various office equipment including copiers

Able to use good judgment

Able to work in teams

Able to work with confidential information

Able to read, write, and speak Spanish fluently

Pays attention to detail

Listening/probing skills

Computer skills/Accurate keyboarding skills

Adapts to a rapidly changing environment

Physical Success Factors:

Office setting

Able to lift 25 lbs.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.


Required Education

  • Bachelor's Degree

Preferred Education

  • Bachelor's Degree

Other Education Credentials

Bachelor’s Degree or any equivalent combination of education and experience

Experience (years)

Required Preferred
Supervisor - -
Professional - -
Library 1 -

Language Skills

  • Spanish is Preferred

Other Required/Preferred Skills & Experience

One year of related experience

Skill in Windows, MS Office Suite, and MS Publisher

Valid Colorado Driver’s License and a good driving record.

Personal vehicle

Able to drive personal vehicle or mobile unit to deliver programs and services.

Experience presenting and providing library services to customers who may not have literacy or technology skills (preferred)

Multicultural skills and sensitivities to ethnic, linguistic and cultural groups (preferred)

Able to read, write, and speak Spanish fluently (preferred)

 Or any combination of education and experience which provides the success factors.

Application Requirements

For more information regarding open positions and to apply online, please visit our website at

HR Contact Information

Human Resources 970-506-8590

Additional info

Library Associate, Virtual Services

Pay Grade:  31
Compensation/Benefits: $15.44 - $20.89 /hr including full-time benefits
FLSA Classification:   Hourly, non-exempt
Hours: 40 hrs/wk; Some days, evenings and weekends
Location:  Virtual Services, Farr Regional Library, Greeley CO
Supervisor:  Virtual and Mobile Services Supervisor
Supervises:  None


High Plains Library District website:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $15.44 to $20.89 per hour

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

May 18th, 2017

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