Answers patron requests for information and assistance via the phone and online.
Major Duties and Responsibilities:
30% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation related processes and procedures. E
25% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web. E
15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction.
15% - INFORMATION NAVIGATION – Locates requested materials and information sources in order to satisfy patron requests for library materials and information. E
10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff. E
5% - OTHER DUTIES – Assists the Supervisor with other department projects and tasks in order to ensure the smooth operation of the department. N
One year of related experience
Or any combination of education and experience which provides the success factors
District Success Factors:
Focuses on the customer
Contributes to a positive work environment
Pursues personal development
Takes pride in the workplace
Knowledge of public library operations
Job Success Factors:
Knowledge of public library reference service
Skill in reference interviewing
Knowledge of print and online reference resources
Skill in using the library district catalog and circulation system
Skill in customer relations including dealing with difficult patrons and volatile situations
Skill in Windows and MS Office Suite
Skill in operating a multi-line telephone
Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4
Able to operate various office equipment including copiers
Able to use good judgment
Able to work in teams
Able to work with confidential information
Able to read, write, and speak Spanish fluently
Pays attention to detail
Computer skills/Accurate keyboarding skills
Adapts to a rapidly changing environment
Physical Success Factors:
Able to lift 25 lbs.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Bachelor’s Degree or any equivalent combination of education and experience
One year of related experience
Skill in Windows, MS Office Suite, and MS Publisher
Valid Colorado Driver’s License and a good driving record.
Able to drive personal vehicle or mobile unit to deliver programs and services.
Experience presenting and providing library services to customers who may not have literacy or technology skills (preferred)
Multicultural skills and sensitivities to ethnic, linguistic and cultural groups (preferred)
Able to read, write, and speak Spanish fluently (preferred)
Or any combination of education and experience which provides the success factors.
For more information regarding open positions and to apply online, please visit our website at www.MyLibrary.us
Human Resources 970-506-8590
Library Associate, Virtual Services
Pay Grade: 31
Compensation/Benefits: $15.44 - $20.89 /hr including full-time benefits
FLSA Classification: Hourly, non-exempt
Hours: 40 hrs/wk; Some days, evenings and weekends
Location: Virtual Services, Farr Regional Library, Greeley CO
Supervisor: Virtual and Mobile Services Supervisor
High Plains Library District website: http://www.MyLibrary.us