Job Description
Manager of Circulation
Pueblo City-County Library District is searching for a dynamic Manager of Circulation!
The Circulation Manager manages the Circulation Department, which includes staffing for the Library @ the Y and the Call Center. The Circulation Manager is also responsible for the oversight of circulation practices throughout the district. The focus of this role is to facilitate outstanding customer service and easy access to materials and resources which lead to the achievement of key results.
The Circulation Manager reports to the Rawlings Manager and manages the Circulation Department staff, which includes Library @ the Y and volunteers. The position works with all members of the management team to lead circulation practices. The Circulation Manager maintains good vendor relations with AMH, Self-Check and other equipment vendors. The position provides excellent customer service to all library customers demonstrating the ability to resolve issues, enforce policies and communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
PRIMARY DUTIES AND RESPONSIBILITIES
- Manages the Circulation Department with district oversight of all circulation policies and procedures and maintains the Circulation Manual.
- Budgetary responsibility for the Circulation Department, including Library @ the Y; monitors and approves expenditures, and reviews monthly reports.
- Generates analytical reports on district circulations by location and identifies trends.
- Manages Library @ the Y staff schedules and programming. Coordinates with YMCA management for partnership opportunities.
- Participates in hiring staff and maintaining work schedules for Circulation, the Call Center and Library @Y; directs work, manages performance and fosters an environment of teamwork.
- Serves as the person in charge for the Rawlings Library on a rotating schedule.
- Provides training to management team and staff to ensure consistency in circulation practices district-wide; coordinates with other departments on staffing and cross-training of clerical staff for circulation duties.
- Participates in District projects that relate to circulation operations, customer service and materials security.
- Maintains customers confidentiality at all times, except as required by law. Explains Library policies and procedures to customers.
- Participates in maintenance of collection by removing materials in poor condition as they are returned. Assesses fees for damaged materials and coordinates replacement of items.
- Works closely with IT and outside vendors to maintain circulation and security systems to include RFID, AMH, self-checkout stations and security gates. Trouble shoots equipment failures and performs minor maintenance procedures.
- Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
- Leads monthly department meetings, attends All Staff Development Days, and other training sessions as required to stay informed and current on changes to library policies and procedures and information pertinent to PCCLD.
- Reads daily organizational communications from intranet, e-mail, newsletters, telecommunications and print. Stays informed on all Library events throughout the District. Regularly accesses electronic time keeping system, personnel and payroll database and on-line work request system.
Additional Info & Requirements
Skills and Abilities:
Personnel management skills; ability to select, develop and retain a highly skilled workforce in a customer service environment.
Advanced technical skills using computers and digital devices; Google docs, sheets, apps and g-mail and library networked database programs including Sirsi.
Ability to troubleshoot and maintain computerized mechanical equipment and integrated systems. Sharp analytical skills used in problem solving and systems analysis.
Ability to identify problems, review possible alternatives and create efficiencies.
Excellent interpersonal communication skills, including the ability to resolve problems and influence others toward positive outcomes; good writing skills are required.
Demonstrates a systematic and enthusiastic approach to work, with careful attention to detail and high service standards.
Ability to set priorities, delegate and meet deadlines.
Budgeting skills with the ability to develop, forecast and report on departmental finances.
Resourceful and prudent in making financial decisions.
Ability to function under flexible and changing conditions.
Physical Requirements: include the ability to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling. Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds
Other Requirements: Must be able to work a flexible schedule including weekends and evenings. Must be able to pass a criminal background investigation. Must have clean driving record, Colorado Driver’s License and auto insurance.
The Community
Pueblo is located in southeastern Colorado and is the most populous city of Pueblo County with roughly 150,000 people. One of the largest steel-producing cities in the U.S., Pueblo is sometimes referred to as the “Steel City”. The climate is enjoyable year round with outdoor activities available for every season. Located between rivers and mountains, Pueblo also offers visitors and residents scenic beauty in which to indulge.
Lake Pueblo and Other Water Recreation Lake Pueblo State Park, the most visited state park in Colorado, is an aquatic hot spot, with more than 60 miles of shoreline and 4,500 acres of surface water for boating and fishing.
Pueblo is a multicultural community at the confluence of the Arkansas River and Fountain Creek. Downtown's 1.5-mile Historic Arkansas Riverwalk Project serves as a centerpiece for the city's three-district Creative Corridor of galleries, cultural destinations and events. One such festival, the hugely popular Loaf ‘N Jug Chile & Frijoles Festival, celebrates Pueblo's famous green chiles. While there's definitely a sense of history here — Pueblo made Livability.com's Top 10 Cities for Historic Preservation list, the city enjoys contemporary recognition on both national and international levels as the home of Colorado State University-Pueblo (2014 NCAA Division II Football National Champions) and Professional Bull Riders, Inc.
HR Info
Apply on-line from our website: www.pueblolibrary.org
Opening Date: August 8, 2017
Closing Date: Open Until Filled
Posting Type: Internal/External
Salary Range: $47,476.00 - $70,720.00