Job is Expired Community Engagement and Enrichment Manager

Boulder Public Library / Main Library

Job deadline Open Until Filled   Job salary $76,045.00 to $85,000.00 per year   Job type of library Public   This job is located in Colorado Colorado

Job Description

Overall Job Objective

The City of Boulder Library is accepting applications to fill one full-time vacancy for Community Engagement & Enrichment Manager. This position provides leadership, planning, implementation, coordination and evaluation of community engagement and enrichment division with a strong customer focus including the areas of youth services, programs and outreach for patrons of all ages,  and collection development.

The ideal candidate fosters an environment where innovation and excellence thrive to create a positive perception of the library by the public and staff.  Working in coordination with other managers to articulate the Boulder Public Library's vision ensuring excellence in customer service and the maximum utilization of the library's services and resources, candidates will embrace the City's vision and values emphasizing excellent customer service. The successful candidate will be a team player who enjoys working with the public and with other city departments to implement strategic city initiatives and possess a desire for continuous learning.

Duties & Responsibilities

1. Administers, manages and directs library community engagement & enrichment division operations and policies for the library. This includes overseeing multiple workgroups with a strong customer focus including responsibility in the following areas:


  • In coordination with other library managers, provides goal-oriented leadership with emphasis on following best practices in library customer service for the  workgroups in the community engagement and enrichment division, planning for the effective utilization and development of staff.
  • Develops division goals, and plans for mid and long-range operations of the division consistent with the Library's mission, goals, objectives and vision, taking technological and business changes into consideration.
  • Develops and implements action plans to improve key performance indicators.
  • Coordinates community engagement & enrichment division activities and programs with communications/ public relations.
  • Responds directly to customers for unusual and non-routine interactions.
  • Analyzes data about library use and prepares information for use in service and budget planning.
  • Serves as member of the department's leadership team.
  • Prepares reports records and correspondence and assists in the coordination of research and development.
  • Makes presentations before city commissions and boards.

2. Directs and supports the work of the Programs, Events & Outreach Manager, Collection Development Manager, Youth Services Manager, and the Boulder Reads Manager, for the department.

  • Oversees the recruitment, selection, supervision, training, motivating, leading, and evaluation of staff in the community engagement & enrichment division.
  • Provides responsive, high quality service to members of the public, representatives of outside agencies and city employees by providing accurate, complete and up-to-date information in a courteous, efficient and timely manner. Models and expects professional, courteous, customer-focused service from all staff members.
  • Works to ensure the effective development, delivery and evaluation of programs, services and outreach conducted by staff. Evaluates trends and customer needs and recommends performance measures and improvements.
  • Reviews priorities developed by these managers for the best use of library resources.
  • Leads and motivates staff to embrace new and emerging technological tools for serving customers more effectively.
  • Oversees and coordinates training and development of division staff, setting goals to develop a service-oriented approach.

3. Manages the community engagement & enrichment division non-personnel budget. Oversees the management of the system-wide collection budget. 

4. Evaluates and participates in the implementation of advanced technologies and information delivery systems; maintains familiarity with current electronic library applications, technology and service delivery trends. 

5. Engages in professional development and actively participates in professional library organizations and local community organizations. Represents the library on state, regional and consortium committees.  Maintains positive relationships with other Colorado libraries and associations. Serves in leadership roles when elected or appointed.

6. Performs related duties as required to meet the needs of the city and the Library and Arts department.


WORKING CONDITIONS – Required Physical and Mental Effort, Environmental Conditions:
Physical and Mental Effort:  Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. 
Work Environment: Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment Used, Include, But Are Not Limited to the Following: Vehicle.  Frequently uses computer workstations, telecommunications equipment, photocopy machine, facsimile machine, and calculator.

Note: The above description is illustrative only. It is not meant to be all-inclusive.



Description of Community

Vision Service excellence for an inspired future.


Customer Service

We are dedicated to exceeding the expectations of our community and our coworkers by demonstrating consistent and professional service with a solution-oriented approach.


We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.


We are stewards of the public’s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.


We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.


We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.

Required Education

  • Master's Degree

Preferred Education

  • Master's Degree

Experience (years)

Required Preferred
Supervisor 5 -
Professional - -
Library - -

Language Skills

  • Spanish is Not Required

Other Required/Preferred Skills & Experience

Master's degree and five years of increasingly responsible professional management experience in libraries or a related field, or equivalent education and experience.  Five years of supervisory experience is required and includes hiring, training, coaching, and performance evaluations. Experience writing professional correspondence, preparing reports, making presentations and conducting trainings.

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications
Master's degree in Library Science from an American Library Association-accredited school is preferred. Knowledge of current and emerging technologies, including e-content delivery; knowledge of 21st century public library trends, including trans-literacy (the ability to read, write and interact across a range of platforms, tools and media), early literacy and the effects of electronic publishing on access and delivery; demonstrated ability to strategize and affect change through gathering, evaluating and interpreting statistical data; possess a forward-focused vision for providing programs and services that enhance the discovery and accessibility of library collections.

Application Requirements

Please note the hiring range for this position is $76,045 - $85,000 annually DOQ.

A resume and cover letter are required attachments, in addition to the online application, in order to be considered for this vacancy. Please submit your application online at

HR Contact Information

City of Boulder Human Resources 303-441-3070.

David Farnan, Library and Arts Director and Jennifer Phares, Deputy Library Director will be attending the Colorado Association of Libraries conference in Loveland, CO Oct 12-14 and be available to answer questions about the job.                        


Human Resources - Job Application:

Boulder Public Library:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $76,045.00 to $85,000.00 per year

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

October 9th, 2017

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