Patron Services Mentor

Douglas County Libraries / Douglas County Libraries at Parker, CO

Job deadline Apply by November 28th, 2017   Job salary $16.85 per hour   Job type of library Public   This job is located in Colorado Colorado

Job Description

The Patron Services Mentor position assists in providing one-on-one personalized training and mentoring to department staff members in several areas utilizing several systems, including all circulation system skills and ILL; self-check; cash register operations; collection knowledge/Dewey; RFID; computerized registration for programs; email systems; scheduling systems; the District's intranet system; exceptions; and basic department procedures and updates. The position assists in integrating staff members into the branch team. This position performs Patron Services Technician work duties when not performing mentor duties. Work is performed under general supervision.

WE ARE LOOKING FOR:

  • Innovative spirit with a strong interest for training others.
  • Focus on exemplary, exceptional, high-level customer service. Must practice a "patron first" philosophy.
  • Conscientious, consistent, committed.
  • Flexibility and versatility; able to handle a variety of situations. Great problem solving skills.
  • A supportive teammate, ready to pitch in.

 

Description of Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”


 Douglas County is virtually the geographic center of Colorado.  Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.


The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.


Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.


Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.


Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.


Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.


 We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and  Parker Library, Parker, CO – Stop in at any of our new libraries and be amazed!

Required Education

  • High School or Equivalent

Preferred Education

  • Bachelor's Degree

Other Education Credentials

QUALIFICATIONS:

  • Education: High School diploma or equivalent is required. An Associate's degree or Bachelor's degree is preferred.
  • Experience: Minimum of one-year experience as an employee within the District or comparable experience within another library system.

 

  • Proficiency in/or aptitude for teaching staff how to use software applications; ability to assist with instruction of equipment and programs for the Recording Studio.

 

An equivalent combination of education and experience may be considered

Experience (years)

Required Preferred
Supervisor - -
Professional - -
Library - 1

Language Skills

  • Spanish is Not Required
  • ENGLISH is Not Required

Other Required/Preferred Skills & Experience

ADDITIONALLY, YOU:

Have the ability to clearly convey and receive information and ideas. Must be willing and able to listen and share open, honest, and accurate exchanges with all levels of the organization.  Must communicate effectively with a diverse population

Application Requirements

We invite you to learn more about this career opportunity at:


DCL.org/Join-Our-Team

Links

http://DCL.org/Join-Our-Team

Masters Degree in a Program of Library and Information Science

Not specified

Salary

LRS.org Wage Calculator $16.85 per hour

Hours per week

Not specified

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick
Vacation/Holiday Leave

Date Posted

November 9th, 2017

Number of Views

193