LibraryJobline

Job Description

Jefferson County Public Library is looking for an entry level, part-time Help Desk Technician  to work up to 20 hours per week at our Lakewood Library Administration offices.  The schedule will be:

• Thursdays - 7:00AM to 3:00PM
• Fridays - 7:00AM to 2:30PM
• Saturdays - 8:00AM to 12:30PM

After a training period, there is the possibility of working from home for the Saturday shift.  If so, you must be able to provide an internet connection of at least 1.5Mbps.

If this schedule works for you, and your skills match the Essential Duties and Qualifications, we welcome your application!!     
 

Essential Duties:

• Support involves ticket creation and management of user issues, which will include computer systems administration and support tasks, Library System specific applications and hardware. 
• Documenting, testing, maintaining and basic troubleshooting/triage.
• Communicating with internal customers diplomatically and skillfully.
• Exercising good judgment and decision making in the diagnosis and resolution of basic computer hardware and software problems.
• Performs a limited range of work with some independence.
• User issues are simple to minimally complex in nature.
• Follows established process and procedures.
• Provides input for process optimization.

Additional Info & Requirements

Please Apply Here

• Basic knowledge of Windows based computers.
• Basic knowledge of Microsoft Office products.
• Perform multiple tasks simultaneously.
• Must have good verbal/written communications skills.
• Must be able to working closely with others as part of a team.
• Ability to work in a call center environment.
• Ability to learn, understand and assist with library systems and applications such as Sierra, Bibliotheca (book sorters), EnvisionWare and Libonline (reservation software).

The Community

Jefferson County Public Library, formed in 1952, is the largest public library in the state of Colorado and in the Rocky Mountain Region.  Nestled midway between the city of Denver and the nearby Rocky Mountain Region, and spanning 774 square miles, Jefferson County is the second largest county in Colorado.  Jefferson County Public Library is a Department in Jefferson County Government.

Jefferson County Public Library (JCPL) will be the essential destination where all generations connect, discover, and create.  We help to build an educated and vibrant community by providing equal access to information and opportunities.  Everyone is welcome at JCPL.  We serve with care, meet patrons where they are, give them our full attention, and strive to exceed their expectations.  Our core values are: Innovation, Accountability, and Excellence.

HR Info

Kim Curtis

Recruitment Coordinator

Jefferson County Public Library

kim.curtis@jeffcolibrary.org

The schedule will be:

• Thursdays - 7:00AM to 3:00PM
• Fridays - 7:00AM to 2:30PM
• Saturdays - 8:00AM to 12:30PM

Offer of employment contingent upon criminal history check and education verification.