Quality Assurance & Support Specialist

Marmot Library Network

Grand Junction

Application Deadline

Open Until Filled

Wages

Not Specified

Location

Grand Junction, CO

Hours

40.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Other

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Marmot Library Network -- Open Position -- QA & Support Specialist

Due to the successful growth of Pika discovery software, Marmot is expanding its R&D Team.

Marmot develops, maintains, and supports open source Pika discovery software to power online catalogs for hundreds of libraries in Colorado and other states. Marmot uses Islandora digital repository software to power the Marmot Digital Archive, which won the 2017 Colorado Library Project of the Year Award by the Colorado Association of Libraries.

The Marmot R&D team responsible for Pika and Islandora now includes a Senior Developer, a Product Owner, and a Developer. R&D works in a SCRUM development framework to plan and develop code releases.

The R&D team is looking for a Quality Assurance & Support Specialist

(see https://marmot.org/announcements/open-positions).

Email resume to mvernon@marmot.org.  Applications received by January 15, 2018, will be given first consideration. The position will remain open until filled.

Compensation for this full-time position includes competitive benefits and a salary that will depend on qualifications and experience.

This job may be based at the Marmot office in Grand Junction, or at a home office in Colorado with good access to member library locations.

THE IDEAL MARMOT EMPLOYEE:

  • A team player who engages well with others
  • A patient, active listener eager to provide exemplary customer service
  • A technology geek who can understand user needs and provide appropriate solutions
  • Innovative, creative, and keen to explore new and emerging technologies
  • Results-oriented, organized, systematic, and methodical
  • Able to prioritize activities, and maintain a sense of humor
  • A quick learner willing to tackle new problems and challenges

Additional Info & Requirements

  • Ability to discern specific problems in symptoms reported by non-technical users, and to explain technical material in non-technical terms
  • Strong attention to detail
  • Plan, conduct, and monitor the testing program
  • Ability to turn requirements into a set of tests
  • Ability to automate tests with meaningful verification points
  • Investigate customer complaints and error reports
  • Ability to assist in training of new Discovery Partners and provide ongoing training to existing members.
  • Familiarity with integrated library systems, particularly Sierra by Innovative Interfaces; and catalog discovery layers, particularly Pika by Marmot Library Network or VuFind by Villanova University
  • Agile development methodology (SCRUM)
  • Ability to respond promptly to system emergencies

The Community

The city of Grand Junction is the county seat and the most populous municipality of Mesa County, Colorado. It is the principal city of the Grand Junction Metropolitan Statistical Area which had a population of 146,723 in 2010 census.

The Colorado National Monument, a unique series of canyons and mesas, overlooks the city on the west. Most of the area is surrounded by federal public lands managed by the US Bureau of Land Management.

The Grand Junction area has developed as a major mountain biking destination, with many bikers coming from the Front Range of Colorado, the Salt Lake City area, and as far away as California to enjoy the area's abundant single-track trails.

HR Info

Mary Vernon, Business Manager/HR

mvernon@marmot.org 970-242-3331x112

Please email cover letter and resume to mvernon@marmot.org

Posted Dec 15, 2017