Job is Expired Technology Specialist

Arapahoe Library District / Varies

Job deadline Open Until Filled   Job salary Not specified   Job type of library Public   This job is located in Colorado Colorado

Job Description

Do you love teaching people? Do you spend way too much time browsing electronics online or in retail stores?

Do you wish you could connect people with technology without selling them anything? If you answered yes to these questions, the Technology Specialist position at Arapahoe Libraries is for you. You'll spend your time helping library patrons with their tech issues, who will bring you anything from a smartphone to a GPS and everything in between. You will demonstrate the newest and coolest tech concepts like 3D printing and virtual reality to engage and educate library patrons. You will be the friendly face showing what great e-resources the library offers available on our library patrons' personal devices.

Locations: District-wide resource

Reports to: Supervisor, Technology Specialists

Position: Part-time, non-exempt-20hours per week

Pay : $17.40-$21.78

 

Role: Assists staff and patrons in the use of the library by delivering outstanding and personalized service and training in technology services.

 

Major Duties and Responsibilities:

 

80% -  PATRON ASSISTANCE WITH TECHNOLOGY

  • Responsible for all duties necessary to provide advanced patron support of the technology services, tools and content that the library has to offer
  • Assists patrons with mobile devices and home use gadgets
  • Provide training and support of social networking and creative/DIY technology
  • Promotes use of technology services and provides technological troubleshooting 
  • Promotes tech competency and engagement in community by delivering technology programs and assisting with tech-focused outreach events
  • Provides advanced tech assistance to patrons through one on one appointments, posted desk hours, and drop-in demonstrations
  • Serves as top tier patron technology assistance, answering elevated queries and issues  

 

10% - STAFF MENTORING AND ASSISTANCE

  • Takes initiative in educating library staff on tech issues through both informal on-the-job training and scheduled tech refreshers

 

10% - EMERGING TRENDS

  • Identifies emerging technological trends of our patrons based on their interactions and articulates those needs to senior management
  • Understanding of user experience (UX) in order to articulate strengths and weaknesses of our current experiences offered to patrons

 

Qualifications:

 

Six months to two years of similar or related experience, required.

Six months to two years of customer service experience, required.

Bachelor's degree, preferred.

Ability to work varying shifts, including evenings and weekends, required.  

Ability to work in multiple facilities and have a flexible work schedule. The bulk of time for this position will be spent in public library service areas throughout the district.

Knowledge of informational databases, preferred.

Intermediate technology skills for Windows, Word, Excel and Outlook, required.

Intermediate skills in Sierra, preferred.

Ability to be mobile 100% of the time. 

Intermediate knowledge of social networking. 

Intermediate understanding of troubleshooting theory and methodology. Advanced understanding of home use gadgets including TVs, streaming appliances, digital cameras, tablets, and laptops, required. 

Intermediate understanding of one or more coding languages and awareness of coding literacy, required. 

Intermediate knowledge of one or more of the following tech focuses: graphic design, computer programming, electronics/circuitry, robotics, audio/video production, game design, additive manufacturing, required.

Intermediate understanding of disruptive technology and technological advances such as wearable technology/sensors, 3-D printing, and drones.

Intermediate understanding of Internet security and privacy issues.

Intermediate understanding of basic computer upkeep and maintenance.

Willingness to learn on the spot in front of people and to continually learn new things on the job.

Knowledge of tablets, Smartphones, eReaders, apps and awareness of basic app development resources.

Ability to communicate new ideas, products and services in a positive and engaging manner.

Enthusiasm for an environment of constant change.

Ability and eagerness to participate in all steps of an experimentation process; setup, implementation, feedback and data collection, refinement, and assessment.

Strong problem solving and troubleshooting skills.

Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.

Ability to successfully work with varying demographics, required.

Understanding of different methods to purchase/checkout content both at the library and online.

Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.

 Passionate about the mission of public libraries. Comfortable with the principles of intellectual freedom.

 

 

At Arapahoe Libraries, we believe in turning every search for knowledge into a helpful adventure.  Our 300 employees come together to build a rock-solid team that achieves far more collectively than we could ever do alone.  We provide competitive compensation and benefits including healthcare, paid time off, and retirement plans.

Learn more about our Vision, Values, Mission at: http://arapahoelibraries.org/vision-values-mission/

 

Arapahoe Libraries is dedicated to the principles of equal employment opportunity (EEO)and sustaining an inclusive culture. We prohibit unlawful discrimination against applicants or employees on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation or any other applicable status protected by federal, state or local law.

 

Description of Community

Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.

HR Contact Information

APPLY ONLINE at http://arapahoelibraries.applicantpro.com/jobs/ and select the position you are interested in. Click on “Apply Now” and create a login that will allow you to submit interest for any open position. You may also attach a resum

Links

Click here to Apply: http://arapahoelibraries.applicantpro.com/jobs/

Our Public Website: http://www.arapahoelibraries.org

Masters Degree in a Program of Library and Information Science

Not specified

Salary

Not specified

Hours per week

20.00

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick
Vacation/Holiday Leave

Date Posted

January 8th, 2018

Number of Views

343