Do you love teaching people? Do you spend way too much time browsing electronics online or in retail stores?
Do you wish you could connect people with technology without selling them anything? If you answered yes to these questions, the Technology Specialist position at Arapahoe Libraries is for you. You'll spend your time helping library patrons with their tech issues, who will bring you anything from a smartphone to a GPS and everything in between. You will demonstrate the newest and coolest tech concepts like 3D printing and virtual reality to engage and educate library patrons. You will be the friendly face showing what great e-resources the library offers available on our library patrons' personal devices.
Locations: District-wide resource
Reports to: Supervisor, Technology Specialists
Position: Part-time, non-exempt-20hours per week
Pay : $17.40-$21.78
Role: Assists staff and patrons in the use of the library by delivering outstanding and personalized service and training in technology services.
Major Duties and Responsibilities:
80% - PATRON ASSISTANCE WITH TECHNOLOGY
10% - STAFF MENTORING AND ASSISTANCE
10% - EMERGING TRENDS
Six months to two years of similar or related experience, required.
Six months to two years of customer service experience, required.
Bachelor's degree, preferred.
Ability to work varying shifts, including evenings and weekends, required.
Ability to work in multiple facilities and have a flexible work schedule. The bulk of time for this position will be spent in public library service areas throughout the district.
Knowledge of informational databases, preferred.
Intermediate technology skills for Windows, Word, Excel and Outlook, required.
Intermediate skills in Sierra, preferred.
Ability to be mobile 100% of the time.
Intermediate knowledge of social networking.
Intermediate understanding of troubleshooting theory and methodology. Advanced understanding of home use gadgets including TVs, streaming appliances, digital cameras, tablets, and laptops, required.
Intermediate understanding of one or more coding languages and awareness of coding literacy, required.
Intermediate knowledge of one or more of the following tech focuses: graphic design, computer programming, electronics/circuitry, robotics, audio/video production, game design, additive manufacturing, required.
Intermediate understanding of disruptive technology and technological advances such as wearable technology/sensors, 3-D printing, and drones.
Intermediate understanding of Internet security and privacy issues.
Intermediate understanding of basic computer upkeep and maintenance.
Willingness to learn on the spot in front of people and to continually learn new things on the job.
Knowledge of tablets, Smartphones, eReaders, apps and awareness of basic app development resources.
Ability to communicate new ideas, products and services in a positive and engaging manner.
Enthusiasm for an environment of constant change.
Ability and eagerness to participate in all steps of an experimentation process; setup, implementation, feedback and data collection, refinement, and assessment.
Strong problem solving and troubleshooting skills.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability to successfully work with varying demographics, required.
Understanding of different methods to purchase/checkout content both at the library and online.
Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
Passionate about the mission of public libraries. Comfortable with the principles of intellectual freedom.
At Arapahoe Libraries, we believe in turning every search for knowledge into a helpful adventure. Our 300 employees come together to build a rock-solid team that achieves far more collectively than we could ever do alone. We provide competitive compensation and benefits including healthcare, paid time off, and retirement plans.
Learn more about our Vision, Values, Mission at: http://arapahoelibraries.org/vision-values-mission/
Arapahoe Libraries is dedicated to the principles of equal employment opportunity (EEO)and sustaining an inclusive culture. We prohibit unlawful discrimination against applicants or employees on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation or any other applicable status protected by federal, state or local law.
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
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Our Public Website: http://www.arapahoelibraries.org