Job Description
A Patron Experience Associate at our Evergreen location will provide frontline library service to the diverse and growing residents of Jefferson County and beyond. In this position, you will provide quality library resources and exemplary customer service. Helping people find what they need - whether it be what to read next, how to download an e-book, or how to find a job - is what we do all day, every day. It is a fast-paced environment where the needs of the customer come first.
If you are a dynamic, customer-focused, forward-thinking individual with an aptitude for technology who enjoys serving the public, then this may be the job for you!
Essential Duties:
- Routinely provides direct customer service.
- Uses high-level customer service skills to determine patron needs and create a positive, inviting atmosphere.
- Provides information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means.
- Addresses and resolves complaints from patrons or forwards complaints to appropriate staff as necessary.
- Performs simple to moderately complex research activities.
- Locates materials through the use of electronic databases in JCPL, other library systems, and other sources.
- Provides library instruction and patron education to the public, individually, and in groups.
- Promotes and presents programs, classes, workshops, and activities at library locations and off-site, including seasonal programs and Storytime for children.
- As needed, specializes in service to specific market segments (Children, Teens, Adults, Seniors).
- Frequently uses new technology in daily duties and to support patrons with new software, hardware, and mobile devices.
- Under supervision, assists in the development and maintenance of existing collection, instructional tools, databases and reader's advisory materials.
- Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA.
- (Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice. )
Additional Info & Requirements
- Must be available to work days, some evenings, every other weekend, and holidays as required.
- Offer of employment contingent on criminal history check and education verification.
- Minimum of one year direct customer service experience preferred.
- Intermediate computer and technical skills appropriate for the position.
- Intermediate reading, writing, and math skills.
- Some public library experience preferred.
The Community
Jefferson County Public Library (JCPL) will be the essential destination where all generations connect, discover, and create. We help to build an educated and vibrant community by providing equal access to information and opportunities. Everyone is welcome at JCPL. We serve with care, meet patrons where they are, give them our full attention, and strive to exceed their expectations. Our core values are: Innovation, Accountability, and Excellence.
Website
https://jeffcolibrary.org/
Human Resources / Job Listings
https://www.jeffco.us/792/Jobs
HR Info
Shylee Ackman
shylee.ackman@jeffcolibrary.org
303-275-6168
Please apply here