Patron Services Mentor

Douglas County Libraries

Douglas County Libraries at Lone Tree, CO

Application Deadline

Apply By Mar 23rd, 2018

Wages

$16.85 per Hour   Calculate

Location

Littleton, CO

Hours

Not Specified

MLS

Not Specified

Minimum Education

High School (or Equivalent)

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Douglas County Libraries at Lone Tree is seeking a Patron Services Mentor who is focused on delivering exceptional patron service, is skilled as a teacher/trainer, is knowledgeable about current technology (computers, devices and downloadables), and who is comfortable learning new technologies. We are seeking someone with excellent interpersonal skills and excellent written and oral communication skills. Someone who will take the lead in implementing new processes and procedures. The Patron Services Mentor will assist in providing group, as well as one-on-one personalized training and mentoring, to public service department staff members. This position provides training in the areas of Branch Operations, Business Office, and IT processes and procedures. The position assists in integrating staff members into the Branch team. The position performs Patron Services Technician work duties when not performing Mentor duties. Work is performed under general supervision.

WE ARE LOOKING FOR:

  • A teacher and trainer who understands adult learning styles and alternative approaches to help adults of all ages learn complex procedures while on the job.
  • Interpersonal skills to assist in orientation of staff members to branch procedures and updates and help staff members become acquainted with other staff working at the branch and the various duties they perform.
  • A role model who possesses superior customer service experience and skills, and promotes and demonstrates the District’s “patron first,’ philosophy to all staff members.
  • A strong communicator who is able to clearly convey and receive information and ideas; is willing and able to listen and share open, honest and accurate exchanges with all levels of the organization; is able to communicate effectively with a diverse population.
  • A strong team player exhibiting positive, respectful and helpful behavior.

 

Additional Info & Requirements

ONLINE APPLICATIONS ONLY

EEO

YOU ARE:

  • Knowledgeable about current technologies and are comfortable about learning new technologies.
  • Able to resolve patron complaints and handle difficult situations involving patrons.
  • Knowledgeable in all circulation system skills and ILL; HIP; self-check; cash register operations; collection knowledge/Dewey; RFID; computerized registration for programs; email systems; scheduling systems; the District’s intranet system; holds; exceptions; and basic department procedures and updates.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Douglas County is virtually the geographic center of Colorado.  Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.

The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.

Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.

Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.

Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.

We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and  Parker Library, Parker, CO – Stop in at any of our new libraries and be amazed!

HR Info

We invite you to learn more about this career opportunity at:

DCL.org/Join-Our-Team

Posted Mar 3, 2018