What You'd Do
Work at the Ross-University Hills Library to create lifelong library customers by implementing services designed for customers of all ages and backgrounds, particularly those seeking technology instruction. Select, write curriculum for, and teach a variety of programs and other activities for adults. Provide one-on-one and group training to customers and staff on the use of various types of technology, ranging from getting started using a mouse to downloading eBooks on mobile devices to advanced Microsoft Office and Google Apps. Act as the main point of contact for staff and customers seeking assistance with computers and technology.
Work with other organizations to promote the library's programs.
Work closely with staff from the Community Technology Center, branch libraries, other DPL departments, and area agencies to provide consistent and meaningful technology services for adults. Promote Denver Public Library and Ross-University Hills programs and services. Provide reference services for customers of all ages. Create displays and passive activities for customers of all ages. Schedule, onboard, and coach technology volunteers.
Knowledge of commonly used technologies and an eagerness to learn others as needed. Knowledge of teaching and training adults. Skill in presenting information to a diverse range of ages and cultures, individually and in groups. Skill in training a wide variety of learners, including patience and empathy for novice computer users. Skill in working with children and teens. Skill in meeting various deadlines. Skill in communicating, collaborating, and establishing effective working relationships with employees, volunteers, organizations, and the public. Ability to provide excellent customer service. Ability to thrive in a working environment with constant public contact with people from all backgrounds and age groups. Ability to prioritize tasks and work independently. Ability to creatively solve problems and negotiate and handle stressful situations in a positive manner. Ability to demonstrate innovation, flexibility, patience, and empathy. Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and community members. Ability to stay organized in a small, shared work area. Ability to manage and prioritize myriad unrelated responsibilities. Ability to embrace the constant challenge of learning to use new tools, software and technologies. Ability to use extensive workplace and other technology including email, internet, databases, social media and other software. Ability to pass a background check after the offer to hire has been made.
A Bachelor's degree.
Please submit an application at https://www.governmentjobs.com/careers/denverlibrary/jobs/2011782/library-program-associate-ross-university-hills?pagetype=jobOpportunitiesJobs by March 23, 2018 in order to be considered.
Other Things You Should Know
Although the full salary range for this position is provided, starting salary is typically made at or near the range minimum. The City and County of Denver benefit package will be offered.
The schedule will be determined by the needs of the department and may include evening and weekend hours.