PT Patron Experience Associate - Golden Library

Jefferson County Public Library

Golden

Application Deadline

Apply By Mar 27th, 2018

Wages

$18.06 to $22.57 per Hour   Calculate

Location

Golden, CO

Hours

20.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

Social

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Are you dedicated to offering high level customer service to the public?  Do you want to deliver innovative library services and programming to a vibrant and engaged community?  Are you excited about joining a team that consistently lives up to the library's vision of being a place where all generations connect, discover, and create?
 
The Golden Public Library is JCPL's testing ground for new ideas. If you are ready to contribute to the Library's success, then this part time position may be the job for you! 

Essential Duties:

  • Routinely provides direct customer service.
  • Uses high-level customer service skills to determine patron needs and create a positive, inviting atmosphere.
  • Provides information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means.
  • Addresses and resolves complaints from patrons or forwards complaints to appropriate staff as necessary.
  • Performs simple to moderately complex research activities.
  • Locates materials through the use of electronic databases in JCPL, other library systems, and other sources.
  • Provides library instruction and patron education to the public, individually, and in groups.
  • Promotes and presents programs, classes, workshops, and activities at library locations and off-site, including seasonal programs and Storytime for children.
  • As needed, specializes in service to specific market segments (Children, Teens, Adults, Seniors).
  • Frequently uses new technology in daily duties and to support patrons with new software, hardware, and mobile devices.
  • Creates content for the web and social media as needed.
  • Under supervision, assists in the development and maintenance of existing collection, instructional tools, databases and reader's advisory materials.
  • Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA.
  • Persons hired in this position must be able to perform all the essential tasks required by the position.  The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.

Additional Info & Requirements

  • Must be able to work some evenings, some weekends and minor holidays.
  • Offer of employment contingent on criminal background check and education verification.
  • This position can fill in extra substitute shifts up to 40 hours per week.
  • Minimum of one year direct customer service experience preferred.
  • Basic computer and technical skills appropriate for the position.
  • Intermediate reading, writing, and math skills.
  • Some public library experience preferred.

The Community

OUR PROMISE

Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life.  Define your destination, and we'll help you get there.  So you can always be learning.  Always be creating.  And always be discovering something new.

 MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.

VISION
We will be the essential destination where all generations connect, discover, and create.

VALUES
We serve with care; everyone is welcome here.  We meet you where you are, give you our full attention, and strive to exceed your expectations. 
Our core values are Innovation, Accountability, and Excellence.

Website
https://jeffcolibrary.org/

Human Resources / Job Listings
https://www.jeffco.us/792/Jobs

HR Info

SHYLEE ACKMAN

Interim Recruitment Coordinator | ERD/HR/Payroll, Admin Bldg

o: 303.275.6168

Shylee.ackman@jeffcolibrary.org

Apply on GovernmentJobs.com here

Posted Mar 20, 2018