Job Description
Operates in a diverse environment to help fulfill the Library’s mission by assisting the Regional Library Manager in creating a customer-focused program of services, materials, and outreach for a regional library and the branch libraries in an assigned cluster.
ESSENTIAL FUNCTIONS
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- In consultation with the Regional Library Manager, coordinates and implements daily operations and activities designed to meet strategic objectives.
- Directs regional and cluster library operations in the absence of the Regional Library Manager.
- Supervises and schedules staff at regional libraries either directly or indirectly.
- Recommends broad programming initiatives to the Regional Library Manager and appropriate public service division heads; develops and implements assigned projects.
- Promotes library services through programming, outreach and partnerships within the community; acts as a liaison to schools, local government agencies, non-profits and businesses. Represents the Library at meetings and community events.
- Provides regular updates regarding community demographics and information needs; provides input to the Regional Library Manager and library leadership for the implementation of PPLD strategic goals and objectives.
- Provides excellent direct customer service and acts as a role model for library staff; presents a courteous, positive image of the library and maintains confidentiality in customer and staff interactions.
- Provides leadership, guidance, and training to library staff. Provides coaching and corrective action as necessary for staff at all levels.
- Interviews, selects and develops new staff.
- Maintains workload statistics; recommends staffing changes to the Regional Library Manager.
- Provides input to annual budget requests; prepares payment documents and monitors expenditures for assigned projects.
- Develops, documents and implements operating procedures for library staff; communicates and ensures implementation of PPLD policies.
- Works as needed on public service desks providing reference and readers advisory service in person, over the phone and via electronic delivery.
- Responds to customer suggestions, comments and complaints in a timely, professional, and constructive manner.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Duties are considered non-essential and include the following:
- Provides assigned documentation for monthly activity reports.
- Keeps informed about Library and department information.
- Participates in special projects as assigned, including new service initiatives, grants or programs.
- Serves on district-wide teams.
- Represents the Library District to community agencies and professional library organizations; speaks to interested groups as requested.
- Serves on local, state and national committees; takes an active role in library professional organizations.
- Attends regular department meetings and scheduled All-staff meetings.
- Performs other job-related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The employee is expected to perform or possess the following:
- Thorough knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates thorough knowledge of library services, innovative trends and best practices.
- Ability to exhibit leadership, sound judgment and professional demeanor in all situations; thinks and acts appropriately under pressure.
- Ability to supervise, plan, and coordinate the work of staff in order to accomplish library goals and objectives.
- Demonstrates excellent public speaking and presentation skills.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships within the department, with staff at all levels, community partners and the public at large.
- Ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, the PPLD ILS system, along with standard office equipment.
- Ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
The Community
DESCRIPTION OF COMMUNITY
Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year-round, magnificent natural scenery, outdoor activities including hiking, bicycling, fishing and camping, the arts, theatre and charming communities.
LIBRARY DISTRICT
Pikes Peak Library District serves more than 623,000 residents in El Paso County, providing access to resources that are critical to the public, making it a vital force for individual and community transformation for 50 years. Our service area covers more than 2000 square miles. PPLD is the second largest library district in the State of Colorado. Our 14 locations stretch north to Monument, south to Fountain, and west to Cascade and east to Falcon. Our newest Library 21c is a state-of-the-art facility with the Creative Computer Commons, Makerspace, Family Place area, Center for Public Media, Business and Entrepreneurial Center, a 400 seat Performance & Meeting Venue, and more. PPLD’s 2017 General Fund annual budget is $30.4M with approximately 480 staff members (348 FTE). PPLD was recently named the #1 Best Workplaces for an Extra Large Company in Colorado Springs by the Gazette, our local newspaper!
HR Info
APPLICATION PROCEDURE:
- Complete a PPLD online application located at ppld.org on the Jobs/Volunteer tab
- Resume and Letter of Interest highlighting your relevant work experience and qualifications for the position and three professional references should be submitted in any of the following file types: .doc, .docx, .pdf, .htm. Your application will be considered for both Manager positions – North and East – unless you indicate a location preference in your cover letter.
- If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800, Ext. 6998.