Job Description
Director of Branch Services - Hartford Public Library seeks a person who is responsible for the Supervision of Branch Services staff and the general operations of HPL Branch locations. Coach, mentor, develop and manage staff to build and sustain a customer and service centered team while recognizing and leveraging the unique talent and skills of employees. Responsible for ensuring effective and efficient public service operations of the Branch libraries (i.e. circulation, reference, outreach, scheduling, technology services, outreach, meeting room use) for all areas of supervision and coordinate closely with Central Library Service operations to develop cross-functional teams. Lead and ensure effective communication and coordination between departments, including programming, HHC, teen services, technical services, IT, TAP, marketing, facilities/security, HR and finance to deliver exceptional, responsive and impactful services, programs, and collections. Lead efforts to ensure user-centered design principles are leveraged to create a welcoming environment at Branch Libraries. This position ensures the highest level of service is provided by staff to all customers.
Requirements: MLS or MLIS from an ALA accredited institution required. Candidates in final semester of Library School will be considered. Three to five years of increasingly responsible leadership experience in a public library environment, preferably in an urban setting. Minimum of two years of supervisory experience is required. Bilingual abilities desirable. Ability to meet a flexible work schedule, including evenings and weekends. Access to reliable transportation required.
View the complete job description and requirements at hplct.org/about/job-openings. Required online application: https://cw.na1.hgncloud.com/hplct/index.do.
Open until filled. EEO.
Additional Info & Requirements
Three to five years of increasingly responsible leadership experience in a public library environment, preferably in an urban setting. Minimum of two years of supervisory experience is required. Bilingual abilities desirable. Ability to meet a flexible work schedule, including evenings and weekends. Access to reliable transportation required.
The Community
About our Organization
Our Mission
Hartford Public Library provides free resources that inspire reading, guide learning, and encourage individual exploration.
Our Vision
The Library will be a national leader in redefining the urban public library in the 21st century as an innovative and stimulating place where people can learn and discover, explore their passions, and find a rich array of resources that contribute to a full life.
Our Core Values
- Providing service excellence
- Achieving results
- Collaborating to achieve the Library’s mission
Our Value Proposition
Democratizing access to information and opportunity.
We serve the people of City of Hartford, our principal funders and customers. We are in and of the community…a place like no other. We are a gateway for immigrants and refugees…an early literacy center for preschoolers…a wifi hot spot and business office for area workers…an exhibit space for artists…a technology resource for residents and visitors…a lender of books and other educational and entertaining materials… a training center for the development of new skills…the repository of Hartford’s history…a gathering place for people to relax, explore, learn, and grow.
One Core Idea
At Hartford Public Library, you will discover a place like no other.
Through its mix of enriching resources, you can find a place that provides the spark for your conversation, the power for your passion, the courage for your soul and the food for your mind.
It is more than just pages. It is the window to knowledge and understanding of the world.
Our Six Priorities
- Community-wide service and branches
- Commitment to literacy
- Expanded presence, profile and partnerships
- Board governance and organizational excellence
- Development and financial sustainability
- Current technology
HR Info
Heather Gomes
Human Resources Associate
Hartford Public Library
500 Main Street
Hartford, CT 06103
Phone: (860) 695-6305
View the complete job description and requirements at hplct.org/about/job-openings.
Required online application: https://cw.na1.hgncloud.com/hplct/index.do.