Job Description
Provides customer service and help desk coverage in the Library Technology Center. This position requires a flexible schedule with the ability to work 2 evenings per week and minimum 1 weekend (Saturday and Sunday) or two weekend days per month.
The salary range for this position is $14.57 - $20.43 per hour with an expected hiring range of $14.57 - $17.50 per hour, depending on qualifications and experience.
ESSENTIAL JOB FUNCTIONS:
- Responsible for service desk & computer lab coverage to help library users of all ages in selecting, locating and using Library Technology resources
- Assistance includes demonstrations and/or troubleshooting of library equipment and technology including DVD, CD players, scanners, video and still cameras, poster printer, public access computers, web browsers, 3D printers, and Microsoft Office products
- Responsible for scheduling and monitoring use of study room, internet lab and public computers in the Library Technology & Innovation division
- Completes short term projects as assigned
- Assists with special events, organizing files, serving on City and/or library committees, and opening and closing department
- May be involved or assist with scheduling computer courses and/or marketing and promotion of classes
- Assists with teaching library digital literacy courses and forming technology class curriculum
- Mentors patrons during short, scheduled technology help sessions
- Responsible for setting up and maintaining projectors and other equipment for Library meeting rooms and operating computer equipment connected to Library's public computing network
- Additional responsibilities include, but are not limited to, basic library catalog searching and creating library cards
- Collects payment for services and products provided by the LTI department
- Explains and interprets policies and procedures to the public
- Keeps public computer lab usage statistics and end of month reports
OTHER JOB FUNCTIONS:
Other duties as assigned.
SUPERVISORY DUTIES:
None
Knowledge, skills & abilities:
Excellent verbal and written communication skills. Ability to perform job duties effectively during relaxed or stressed activity level within the department. Knowledge of modern office practices, procedures and equipment. Strong customer service skills. Ability to learn new task skills on the job. General knowledge of computer-based library systems. Ability to work independently or in a group, complete tasks on time, and constructively problem solve. Ability to establish warm, customer service-oriented relationships with customers of all ages. Working knowledge of MS Office, the Internet, Microsoft Internet Explorer, Mozilla Firefox, Windows 7, MacOS, mobile device and operating systems, and related technology. Ability to prepare materials for graphic reproduction or printing using computer software. Ability to establish and maintain harmonious working relationships with fellow employees.
Core competencies:
Accountability, Collaboration, Courtesy and kindness, Innovation, Integrity, Safety,
Service
Job specific competencies:
Community relations, Attention to detail, Computer software, Independence
Licensure and/or certifications:
None
Works in a typical library environment in the Library Technology & Innovation division with extensive public contact, which requires conflict resolution skills, sitting or standing for extended periods of time, reaching, and repetitive keyboard motion. Bending, pushing, pulling, kneeling, and lifting (up to approximately 30 pounds) required. Ability to move quickly and efficiently throughout work area is a necessity. Expected to perform duties during both peak periods when customer service activity is fast paced and intense or during relaxed periods. Schedule will require evenings or weekends.
Material and equipment directly used:
Library WebPAC (Pika), staff computer terminals, Internet, PC computers; word processing software; photocopier; paper cutter; telephone; library carts; library materials (books, videos, CDs, etc.); video camera, audio equipment, scanners, printers, 3D printers, flat-art digitizer, and Carvey mill
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
A criminal background investigation will be obtained pre-employment.
HR Info
To Apply Visit: www.cityofloveland.org