Job is Expired Patron Services Supervisor

High Plains Library District / Erie Community Library, Erie, CO

Job deadline Open Until Filled   Job salary $22.93 to $31.02 per hour   Job type of library Public   This job is located in Colorado Colorado

Job Description


Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.


Major Duties and Responsibilities:

20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. E

15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff.

15% - COORDINATION OF DISTRICT PRIORITIES – Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. E

5% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. E

5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. E

15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. E

10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. E

10% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. E

5% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. E


Minimum Requirements:


Master of Library and Information Science

*Applicants who do not have a MLIS but are looking to pursue and receive the degree are still encouraged to apply.


One to Three years of similar library and/or supervisory experience

Or any combination of education and experience which provides the success factors.


District Success Factors:

Focuses on the customer


Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent


Knowledge of public library operations



Job Success Factors:

Knowledge of public library goals, policies and services

Knowledge of library technology

Skill in customer relations including dealing with difficult patrons and volatile situations

Skill in supervision

Knowledge of the principles, methods, and practices of professional library science and supervision

Knowledge of reader interest levels and group and community interests

Knowledge of professional library literature, multi-media, and library technology

Knowledge of the principles, practices, theory and applications of public personnel management

Knowledge of print and online reference resources

Skill in customer relations

Skill in supervision

Skill in oral and written communication

Skill in using Innovate Interfaces, Inc’s Sierra or other comparable automated library system

Skill in Windows, Word, Internet Explorer, and Outlook

Able to model expected employee behavior

Able to budget and plan

Able to organize, supervise, and evaluate the work of paraprofessional staff

Able to analyze issues and make informed recommendations

Able to operate various office equipment including copiers


Physical Success Factors:

Able to push a fully loaded book-cart weighing up to 200 lbs.

Able to lift 50 lbs.


This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Application Requirements

For more information regarding open positions and to apply online, please visit our website at

HR Contact Information

Human Resources 970-506-8587

Additional info

Pay Grade: 47
Compensation/Benefits: $22.93 - $31.02 Hourly; plus full-time benefits
FLSA Classification: Exempt
Hours: Some days, evenings and weekends
Location: Erie Community Library, Erie, CO
Supervisor: Library Manager
Supervises: Page Supervisor, Library Associates
Deadline: Open until filled


High Plains Library District website:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $22.93 to $31.02 per hour

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

May 29th, 2018

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