What You'd Do
Work at the Rodolfo Gonzales Branch Library to create lifelong library customers by implementing services designed for customers of all ages and backgrounds seeking technology and maker instruction and use. Oversee operations at the soon to be built ideaLAB makerspace at the Rodolfo Gonzales Branch. Develop and implement maker and STEM (Science Technology Engineering Math) programming to serve the populations of Denver. Provide one-on-one and group training to customers and staff on the use of various types of technology, ranging from using a mouse to basic coding and 3D modeling, as well as handcrafts like sewing. Act as a main point of contact for staff and customers seeking assistance with ideaLAB tools and equipment. Communicate effectively with customers, staff, and administration.
Knowledge of training and programming practices. Skill in training a wide variety of learners. Skill in designing, preparing and implementing instruction and training materials. Skill in communicating, collaborating and establishing effective working relationships with employees, volunteers, organizations and the public. Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups. Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner. Ability to demonstrate innovation and flexibility. Ability to provide excellent customer service. Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community. Ability to embrace the challenge of learning new tools, software and technology. Ability to teach basic coding, website development and/or digital media software is a definite plus. Ability to pass a background check after the offer of employment has been made.
A Bachelor's degree.
Two years of customer service experience.
One year of experience teaching or presenting information to a variety of audiences.
Experience with fabrication tools, electronics, handcraft skills, and/or the arts (preferred, not required).
Second language fluency (preferred, not required).
Please submit an application at https://www.governmentjobs.com/careers/denverlibrary/jobs/2099592/library-program-associate-gonzales-branch?pagetype=jobOpportunitiesJobs by Friday, June 15 2018 in order to be considered.
Other Things You Should Know
Although the full salary range for this position is provided, starting salary is typically made at or near the range minimum. The City and County of Denver benefit package will be offered.
The schedule will be determined by the needs of the department and may include evening and weekend hours.