Under general supervision, processes and shelves library materials accurately and efficiently while remaining responsive to patrons visiting the library. Maintains the general order of library materials and performs associated circulation functions and activities in support of library services. Though assigned to a primary location, is readily available to work at any library location upon request as business needs and management direct.
DUTIES & RESPONSIBILITIES:
1. Strives to create the best possible customer experience for patrons by embodying the Boulder Public Library Customer Service Philosophy in conjunction with shelving and maintaining all library materials and collections. Tasks include sorting and shelving in alphabetical or numerical order. 2. Operates and monitors the Automated Materials Handling System as materials are returned. Troubleshoots any mechanical or computer-related issues. Determines and contacts appropriate library staff or AMH support hotline when assistance is necessary. Assesses exceptions materials and takes appropriate, corrective action to discharge these items. 3. Discharges library materials returned to the library. Identifies, separates, and labels materials for return to other Boulder Public Library locations and to Flatirons Library Consortium (FLC), Prospector, and MOBIUS libraries. 4. Unpacks, discharges, and sorts materials delivered from other Boulder Public Library locations and from FLC, Prospector, and MOBIUS libraries. Processes in-coming holds, including shelving them in designated area for patron pick-up. 5. Retrieves and processes paged items for local requests and for requests made by FLC, Prospector, and MOBIUS patrons. 6. Identifies and separates returned materials needing repair or removal from collection due to condition. Routes items appropriately or collaborates with Specialists to make final decisions. 7. When serving at a branch, functions as backup to desk staff as needed and assists with opening and closing procedures. 8. Maintains a working knowledge of the Library Rules of Conduct. When serving at a branch, functions as backup to the Branch Specialist when there are disturbances in the Library. Knows where the policies and procedures for disturbances are kept and maintains a familiarity with the process. 9. When serving at a branch, sets up meeting rooms for library-sponsored programs. 10. Prioritizes daily tasks and responsibilities, and adapts and adjusts as needed to meet customer service expectations related to materials handling duties. 11. Consistently demonstrates a professional, courteous and respectful attitude towards all patrons in a variety of patron service situations. 12. Demonstrates a professional, inclusive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
REQUIRED MINIMUM QUALIFICATIONS: Demonstrated speed and accuracy in putting items in alphabetical and numerical order. Work experience demonstrating dependability, punctuality, and precision. Ability to operate a personal computer by navigating the Internet, using email, word processing, and using basic database programs. Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Ability to communicate in at least one language other than English, or proficiency in Braille and/or sign language. Knowledge of the Dewey Decimal System. Previous shelving experience in a public library setting.
Please apply online at www.bouldercolorado.gov