Substitute Circulation Clerk

City of Littleton

Littleton

Application Deadline

Apply By Aug 27th, 2018

Wages

$13.70 to $16.44 per Hour   Calculate

Location

Littleton, CO

Hours

Not Specified

MLS

Not Specified

Minimum Education

High School (or Equivalent)

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

The City of Littleton's Bemis Public Library is seeking Substitute Circulation Clerks.

The Substitute Circulation Clerk provides extraordinary customer service to library patrons. They are often the first point of contact for library patrons and are responsible for creating a positive initial impression of the library, resolving questions and issues regarding patron accounts, and providing general information about the library.  They are tasked with the efficient and accurate circulation of library materials, which includes the checking in and out of library materials, arranging library materials on shelving carts, and shelving library materials.

This is an on-call position involving evening and weekend hours. This position does not qualify for benefits. 

Essential Duties & Reponsibilities:

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The organization retains the right to modify or change the duties or essential functions of the job at any time.

  • Greets patrons upon their arrival at the circulation desk;
  • Checks out library materials to patrons according to established written procedures using the SIRSI integrated library system and a RFID pad. Resolves circulation issues and questions in person, by telephone, and by email. Transfers phone calls to appropriate personnel and/or department. Registers patrons for library cards by verifying patron identification and entering identification information into the SIRSI database.
  • Retrieves library materials from automated sorter bins and arranges them on appropriate carts according to an established sequence for shelving.
  • Collects fines for overdue, damaged and lost library materials from library patrons. Deposits checks and cash into cash register and makes change for patrons, providing receipts upon request. Updates account balance on patron account.
  • Monitors the quality of the library collection by visually inspecting materials during sorting and shelving.
  • Contacts patrons by telephone and e-mail regarding returned items that are damaged or missing parts.
  • Shelves library materials.
  • Visually scans shelved materials to maintain the integrity, continuity, and usefulness of the collection.
  • Processes reserved items by printing a report, removing reserved items from shelves, checking in the reserved items, shelving the reserved items on the hold shelves, and phoning patrons (those without email) that their reserved items are available to pick up.
  • Processes books for courier to return to other libraries.
  • May serve as an Emergency Worker.


SECONDARY DUTIES & RESPONSIBILITIES:

  • Participates in training to help implement new systems.
  • Sells tickets and other items for Friends of the Library/Museum and other organizations when needed.
  • Performs other assignments and projects as required.
  • Plans and arranges workload and establishes priorities to complete scheduled assigned work within parameters and deadlines assigned by supervisor.
  • Answers patrons' questions and provides the information or assistance required to satisfy customer's needs. Questions are answered face-to-face, by telephone, and by e-mail.


REPORTING RELATIONSHIPS & SUPERVISORY DUTIES:

  • This Position Reports To: Circulation Supervisor
  • This Position Has Supervisory Responsibility For: None

HR Info

https://careers.littletongov.org

Posted Aug 13, 2018