Patron Experience Associate (PT/Bilingual)

Jefferson County Public Library

Lakewood Call Center

Application Deadline

Apply By Oct 26th, 2018

Wages

$18.06 to $22.57 per Hour   Calculate

Location

Denver, CO

Hours

20.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

Social

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Are you passionate about providing outstanding customer service? Do you want to deliver innovative library services to a vibrant and engaged community? Are you enthusiastic about joining a team that consistently lives up to the library's mission of providing equal access to information and opportunities? Do you enjoy new challenges when it comes to technology and digital content? This part time bilingual position on our Digital Experience and Call Center team may be the job for you!


We are the front-line team for the library's digital branch. We help people using the library at home, work and on-the-go with their library accounts, e-books, classes, research and much more. In this position, you will utilize your bilingual speaking, reading, and writing skills in English/Spanish to help us serve our community's needs via phone, email and other service points.

Essential Duties:

  • Be a collaborative member of our Call Center and Digital Experience team.
  • Be an information and referral resource for patrons via email and phone communication.
  • Promote innovative uses of current and emerging technologies in support of reference and electronic access to library resources.
  • Maintain awareness of emerging technologies and professional trends.
  • Provide readers advisory and reference services.
  • Attends and participates in professional activities and committees.
  • Performs other work as needed.
  • Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA.
  • Persons hired in this position must be able to perform all the essential tasks required by the position.  The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.

Additional Info & Requirements

  • Must be available to work days, some evenings, alternating weekends, and holidays as required.
  • This position can fill in extra substitute shifts up to 40 hours per week.
  • Offer of employment contingent on criminal history check, education verification and English/Spanish language fluency testing.
  • Minimum of one year direct customer service experience preferred.
  • Basic computer and technical skills appropriate for the position.
  • Intermediate reading, writing, and math skills.
  • Some public library experience preferred
  • Bilingual speaking, reading and writing skills in English/Spanish required.

The Community

OUR PROMISE

Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life.  Define your destination, and we'll help you get there.  So you can always be learning.  Always be creating.  And always be discovering something new.

 MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.

VISION
We will be the essential destination where all generations connect, discover, and create.

VALUES
We serve with care; everyone is welcome here.  We meet you where you are, give you our full attention, and strive to exceed your expectations. 
Our core values are Innovation, Accountability, and Excellence.

Website
https://jeffcolibrary.org/

Human Resources / Job Listings
https://www.jeffco.us/792/Jobs

HR Info

SHYLEE ACKMAN

Recruitment Coordinator | ERD/HR/Payroll, Admin Bldg

o: 303.275.6168

Shylee.ackman@jeffcolibrary.org

Apply on GovernmentJobs.com here

Posted Oct 12, 2018