Job is Expired Public Service Manager

Cedar Rapids Public Library / Downtown

Job deadline Apply by November 16th, 2018   Job salary $74,526.40 to $102,315.20 per year   Job type of library Public   This job is located in Iowa Iowa

Job Description

You build and support the connective tissue of the library’s culture, providing the library’s public service department the tools they need to manage daily operations and staff at the library’s branches.


 Who you are:

  • You are a passionate advocate for our community.
  • You live and breathe your integrity.
  • You are a champion for the library and believe in its role in shaping the community.
  • You are a big picture thinker who knows why the details matter.
  • You are a positive motivator.
  • You inspire dedication in those around you.
  • You empower leaders.
  • You’ve got great instincts.
  • You have a strong understanding of the human condition.
  • You are an effective communicator, able to lead meetings and relay pertinent information.
  • You are a team player who thinks quickly on your feet and can lead from within a team.
  • You are a connector, working with internal and external stakeholders to make our libraries community hubs where all are welcome.
  • You are an active listener with lots of patience.
  • You are fearless, always willing to tackle challenges and handle surprises with grace.
  • You are vulnerable and open to feedback and growth.
  • You are excited about leading others in a changing environment.
  • You see solutions at every turn.


Your work:

  • You embrace the library’s mission, vision, and values, and can apply them to your daily operations and team.
  • You coach your team and peers honestly, directly and consistently to achieve new levels of success.
  • You take charge with grace and confidence. You handle situations as they rise to you to support the library and serve the community.
  • You build your team with job recruiting, hiring, and retaining a diverse and brilliant group of library employees and volunteers.
  • You analyze data and develop goals for library branches while ensuring teams have the support they need to plan and deliver services for our community.
  • You understand how to budget for your department and advocate for resources.
  • You strategize and develop the best staffing plan to best serve our community’s needs.
  • You negotiate, resolve issues and work with staff and patrons to find solutions to disputes and service gaps.
  • You take the initiative, working together with your team to find solutions.
  • You create and model superb customer hospitality skills.
  • You balance innovations with practicality to produce an effective and efficient operation.
  • You understand the strength of collaboration and support your team in bringing great ideas to life.
  • You take ownership of your department and the service they provide.
  • You are a natural at teaching library customers and staff how to use technology from e-readers to our online databases.
  • You set direction and boundaries for teams without micromanaging.
  • You understand our community's needs and how the library’s services can meet those needs.
  • You create a bridge between locations for cohesive and consistent library service.
  • You understand the magic of connecting the right person to the right book/movie/music. You develop a Reader’s Advisory program for your department so they can do the same.
  • You demonstrate excellent communication skills with staff, customers, community partners and library leadership.
  • You span boundaries and work across teams to provide the best product.
  • You take pride in our library, ensuring our spaces are at their best to welcome our patrons each day.
  • You do the right thing. Every decision you make and action you take is an opportunity to demonstrate our collective integrity.


Description of Community

Cedar Rapids is a vibrant city, encompassing unique attractions, exciting events, specialty shopping, a dynamic art scene, and a large variety of restaurant and nightlife options. Cedar Rapids offers a unique balance of big city amenities without all the typical hassles and headaches that come with a large city. 

As the second largest city in the state, we are:

  • The largest corn-processing city in the world

  • One of the leading manufacturing regions in the United States

  • One of the leading bio-processing and food ingredient centers in North America

  • Cedar Rapids National Rankings   

  • Meet our Cedar Rapids Heroes

Required Education

  • Master's Degree

Preferred Education

  • Master's Degree

Other Education Credentials

Master's Degree in Library Science from an ALA accredited or approved equivalent graduate school.

Experience (years)

Required Preferred
Supervisor - 3
Professional 5 -
Library - -

Language Skills

  • Spanish is Not Required

Other Required/Preferred Skills & Experience

Required: 5 years experience working in a public library.

Preferred: 3 years library supervisory experience; experience with bargaining units and contracts.

Required Special Qualification: Ability to gain Level 6 Iowa State Library Certification

Application Requirements

Cover letter, resume and application filed online at

HR Contact Information

Direct questions to City of Cedar Rapids Human Resources at 319.286.5138.


Cedar Rapids Public Library job posting:

City of Cedar Rapids' HR:

Masters Degree in a Program of Library and Information Science


Salary Wage Calculator $74,526.40 to $102,315.20 per year

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

November 5th, 2018

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