Do you deliver a high level of customer service? Do you collaborate, evaluate and continually improve? Are you inspired to provide dynamic leadership in adult programming, subject matter mentoring for staff, and proactive community outreach? If you are ready to be a leader who supports the Library's objectives, then this full time position may be the job for you!
- Provide a consistent quality customer experience in core library services on the phone, in person, and on the web.
- Develop, coordinate and deliver core library services.
- Create and maintain a flexible environment for implementing new library services and trends.
- Be a library envoy who maintains partnerships and relationships in the community through outreach.
- Supervise 2 or more full time employees - Librarians and Patron Experience Associates in the Adult Services area - duties include routine personnel matters such as recruiting, interviewing, hiring, training, coaching, scheduling, granting leave, appraising and discipline.
- Communicate changes in policy and procedures to direct reports and implement them as directed.
- Coordinate system-wide services in core library functions and ensure quality assurance in the programs presented to patrons.
- Ensure equal access to all resources and materials, both physical and digital.
- Communicate expectations to staff about library service and trends in customer service.
- Be a model of best behavior practice for customer service.
- Implement industry best practices for merchandising, labeling, and promoting library resources as directed.
- Implement quality assurance methods in programs presented system-wide.
- Participate in cross-functional teams to accomplish goals and objectives and coordinates these teams in area of focus.
- Be a problem solver who anticipates and solves issues as non-routine situations arise.
- Report to the Public Services Manager.
- This position's office is located at the Standley Lake Library but daily work locations can be throughout Jefferson County.
- Complies with laws governing patron privacy and confidentiality under CRS24-90-119 and the Code of Ethics of the American Library Association, as well as, ADA governing public access to space and technology.
- Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.
Description of Community
Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life. Define your destination, and we'll help you get there. So you can always be learning. Always be creating. And always be discovering something new.
We help to build an educated and vibrant community by providing equal access to information and opportunities.
We will be the essential destination where all generations connect, discover, and create.
We serve with care; everyone is welcome here. We meet you where you are, give you our full attention, and strive to exceed your expectations.
Our core values are Innovation, Accountability, and Excellence.
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HR Contact Information
Recruitment Coordinator 303.275.6168
- Must be able to work days, some evenings, some weekends and minor holidays.
- Offer of employment contingent on criminal background check, education verification and Motor Vehicle Record check.