Library Clerk

Aurora Public Library / Martin Luther King, Jr. Library

Job deadline Open Until Filled   Job salary $15.45 to $19.00 per hour   Job type of library Public   This job is located in Colorado Colorado

Job Description

PRIMARY DUTIES & RESPONSIBILITIES

 

  • Provides friendly, efficient and professional service to customers in-person, by telephone and email
  • Conducts general office/administrative/clerical tasks as needed.
  • Performs additional duties as assigned
  • Shelve and straighten materials as needed.

 
Circulation Focus (primary):

  • Checks books/other items in and out through computerized system
  • Answers general customer questions regarding library policy, procedures and customer accounts.
  • Answers basic reference, reader's advisory and general customer questions
  • Redirects more advanced reference questions to Reference staff as appropriate
  • Operates a cash register, conducts customer payment transactions, maintains a cash drawer
  • Performs data entry into library system, spreadsheet and other databases
  • Sorts, processes, shelves and assists with other general library materials inventory management duties.
  • Assists with research and programs as needed
  • Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)

 

MINIMUM QUALIFICATIONS

Education:

  • High School diploma or GED.   

Experience:

  • At least 6 months of direct customer service in a retail or service industry setting preferred.  Library background (preferred)

A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.
  

Knowledge: 

  • Customer service techniques, routine software/computer systems including the internet, email, word processing, spreadsheets, and inventory/customer transaction systems. 

Abilities:   

  • Ability to deal with stressful situations with tact and diplomacy;
  • Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner; use general office equipment, computers, calculators, copy/fax machine and printers 
  • Perform basic mathematical calculations; follow oral and written instructions; work shifts, including some nights, and weekends. 
  • Ability to speak Spanish (Preferred).

Licenses, Certificates or Equipment Required

  • Colorado driver's license with a good to excellent driving record. 

This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

 

WORKING CONDITIONS

Physical Demands: 

  • Light to moderate physical work requiring ability to lift a maximum of 20 pounds; frequent lifting, carrying, walking and standing; may require frequent pulling, pushing, bending and stooping; speech communication and hearing to maintain communication with employees and citizens; vision to read and interpret reports and other written documents; hand/eye coordination for operation of computer keyboard, carts and moveable shelving.

Work Environment:  

  • Works primarily indoors but may work outdoors assisting with a program or outreach events in varying weather conditions.

Equipment Used: 

  • Standard business equipment including a PC and common office software such as email, internet, Word, Excel and menu driven databases as part of the Library automated systems
  • Also be able to operate fax machine and copier/printer

 

Description of Community

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and wellness programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

Required Education

  • High School or Equivalent

Other Education Credentials

  • High School diploma or GED.   

Experience:

  • At least 6 months of direct customer service in a retail or service industry setting preferred.  Library background (preferred)

A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.

Language Skills

  • Spanish is Preferred

Masters Degree in a Program of Library and Information Science

Not specified

Salary

LRS.org Wage Calculator $15.45 to $19.00 per hour

Hours per week

40.00

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick

Date Posted

May 13th, 2019

Number of Views

343