Library Safety Specialist

City of Englewood

Englewood, CO

Application Deadline

Open Until Filled

Wages

$17.64 to $24.66 per Hour   Calculate

Location

Englewood, CO

Hours

20.00

MLS

Not Required

Minimum Education

High School (or Equivalent)

Library Experience

Preferred

Supervisory Experience

Not Required

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

This is a 20-hour part-time position.

The Englewood Public Library, located just south of the City of Denver, serves a diverse community of users. We are situated next to a light rail stop and RTD bus station, on the first floor of the Englewood Civic Center.

As a Library Safety Specialist, you will help to maintain a safe and secure environment in the library, and you will greet people and provide basic customer service. You will patrol the library and address inappropriate behaviors. You will also check-in/shelve books and other library materials.

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive.  They may be modified with additions, deletions, or changes as necessary.

40% Patrol and Incident Response

  • You will greet patrons and monitor the library entrances.
  • You will make regular rounds throughout the library.
  • You will help to enforce the library’s code of conduct by addressing inappropriate behaviors.
  • You will de-escalate situations that have the potential to be dangerous or disruptive.
  • You will investigate disturbances in the library and adjacent lobby areas.
  • You will communicate with managers, police, and library staff during and after safety or security incidents.

30% Customer Service

  • You will provide directional assistance to library users and answer basic questions.
  • You will assist users with account questions and fines payment.
  • You will provide basic assistance at the public computers and printers.
  • You will help patrons set up meeting and study room appointments.

30% Materials Handling

  • You will empty bookdrops, check-in and shelve library materials.
  • You will assist with other operational tasks including paging lists, clear holdshelf, etc.

In addition to the duties described here, you will perform other duties around the library and/or City of Englewood as assigned.

PREPARATION AND TRAINING

Education: High School diploma or equivalent, required.

Work Experience: At least one year of customer service experience; at least one year of experience working with security and safety.

Certifications and/or Licensures: First Aid/CPR certificate, preferred.

Required Driver’s License: None.

An equivalent combination of education, training and relevant job experience may be substituted.

KNOWLEDGE, SKILLS, AND ABILITIES

  • You have a knowledge of de-escalation techniques and the ability to use them in potentially dangerous or disruptive situations.
  • You have the ability to pass a criminal background check and drug test.
  • You have the ability to maintain a calm, professional demeanor under pressure.
  • You have skill in interpreting, communicating and presenting information.
  • You have the ability to document security incidents clearly and accurately.
  • You have basic-to-intermediate technical skills, in order to operate security camera and library software.
  • You have the ability to work with a diverse set of library users from varying backgrounds.
  • You have the ability to maintain discretion, integrity, confidentiality and trust.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs). 

Schedule A:

Monday: 2-7:30pm

Tuesday: 2-7:30pm

Alternating Weekends:

Friday: 9am-5pm

-or-

Saturday: 9am-5pm

Sunday: 11am-5pm

Schedule B:

Wednesday: 2-7:30pm

Thursday: 2-7:30pm

Alternating Weekends

Friday: 9am-5pm

-or-

Saturday: 9am-5pm

Sunday: 11am-5pm

Links

External Job Ad
https://recruiting2.ultipro.com/CIT1034EGW/JobBoard/7bc98a5c-f8bf-47a6-af29-2a8c188ccae1/OpportunityDetail?opportunityId=2b0e6729-93f1-413c-b9ba-b4ca1c810256

Posted Sep 27, 2021