Technology Analyst I

Douglas County Libraries

Douglas County Libraries at Castle Rock, CO

Application Deadline

Apply By Sep 26th, 2018


$20.03 to $28.13 per Hour


Castle Rock, CO




Not Specified

Minimum Education

Some College

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Douglas County Libraries elevates our community

by inspiring a love of reading, discovery and connection.

Do you have your dream job? You could! If you are eager for a challenge, love collaboration and trying new ideas, and are fearless in your approach to great service using tech and non-tech means, for first-level information systems problem management and trouble-shooting, you may be who we are looking for.

Come join our dynamic team at the Castle Rock Library

We are seeking an energetic, detail-orientated individual to fill a 40-hour

Full Time Technology Analyst I position

Under the direction of the Senior Infrastructure Engineer, the Technology Analyst I position serves as a liaison within the District for first-level information systems problem management and trouble-shooting. Performs regular maintenance, trouble-shooting and repair of PC's at all locations in the District.  Relies on supervisor, advanced in-house personnel, or vendors to resolve complex software, hardware or telecommunications problems. Work is performed under general supervision.

Additional Info & Requirements

Online applications only.



  • Performs setup and installation of computer hardware and software. Assists with software upgrades.
  • Occasionally performs informal training and support of District staff in basic computer applications.
  • Logs, tracks and closes staff requests for technology assistance through the Help Desk. Work orders include any request to repair, build, or change technology products and services.
  • As directed by supervisor and through training and documentation, provides routine maintenance for District PCs and peripheral devices.
  • As directed by supervisor and through training and documentation, replaces routine PC and peripheral parts and components - keyboards, printers, and terminals.
  • In keeping with District projects and the IT work plan, installs software and applies relevant upgrades and patches. The incumbent relies on documentation and spot training to accomplish installs and upgrades.
  • Maintains a database of the District's hardware and software inventory.
  • As directed by supervisor, records a variety of information about District technology systems.
  • Collaborates with and supports our volunteers, enabling the organization to achieve our goals and fulfill our mission/vision.
  • Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
  • Demonstrates a professional, positive, cooperative, team-oriented working relationship.
  • Performs other work-related duties as assigned.
  • Physical Abilities: Must have the physical ability, stamina, mobility and manual dexterity to: support the technical requirements of a seven-day-a-week library. Work at computer workstations, repetitively for extended periods. Stand, walk, grasp, climb, bend, squat, kneel, crawl, work above the shoulder, and read a minimum 8-point font, regularly. Access and transport relevant materials or equipment up to 40 pounds, regularly. Occasionally, may work at heights up to 30 feet or in confined spaces.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Douglas County is virtually the geographic center of Colorado.  Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.

The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.

Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.

Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.

Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.

We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and  Parker Library, Parker, CO – Stop in at any of our libraries and be amazed!

HR Info

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Posted Sep 10, 2018