Do you believe public libraries are evolving institutions, critical to today’s changing society? Are you enthusiastic, creative, technologically savvy and passionate about making a difference? Join the team at the Englewood Public Library and be part of a changing and vibrant community.
In this role, you will serve a diverse community of library users. You will provide assistance with technology and help patrons with their information needs. And at Englewood Library you will be on a team that works together to tackle every part of the library operation – from programming to displays to community outreach.
Provides direct customer service in order to connect library guests to appropriate resources, programs and services. Welcomes and offers assistance to patrons. Performs circulation functions.
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, and collecting fines. Assists in collection database maintenance.
Assists patrons in the use of library computers and provides assistance with use of email, word processing, web-based searching, and other common software. Provides guidance to patrons with basic functions such as saving and printing of documents.
Assists in planning and delivery of programs, story times, and special services such as readers' advisory, career assistance, technology training or or outreach to the community.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
Other Duties & Responsibilities
May work with volunteers.
Performs other duties as assigned and required.
Education and Experience:
Education: Bachelor's Degree in any field required
Work Experience: 2 years of customer service experience; library experience preferred.
Certifications and/or Licensures: None
Required Driver's License: None
An equivalent combination of education, training and relevant job experience may be substituted.
Basic knowledge of:
- Public library operations
- Maintaining database records
- Word processing and spreadsheet applications
- Standard office equipment including copiers, computers and printers
- General information technologies to include portable computing devices and research techniques
Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills - Intermediate communication skills required to work in a team-oriented environment. Also required to interact with patrons and provide customer service.
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs). Job requires visual and physical capabilities to perform data entry, filing, and to work on computers and associated equipment for prolonged periods of time.