Patron Services Technician

Douglas County Libraries

Douglas County Libraries at Castle Pines, CO

Application Deadline

Apply By Feb 16th, 2019


$14.85 to $17.47 per Hour   Calculate


Castle Rock, CO




Not Specified

Minimum Education

High School (or Equivalent)

Library Experience


Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description



The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons of all ages, with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Services Technician staff members are usually the first point of contact for patrons and exhibit excellent customer service while performing all work duties.  Work is performed under general supervision.



  • Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices.  Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquiries.
  • Provides assistance to patrons of all ages with catalog inquiries, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed.
  • Proficiently handles all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts.

Additional Info & Requirements


Salary: $14.85 Min. - $17.47 - Mid.

  • Must possess excellent customer service skills and be a self-starter.
  • Must be able to learn library operating systems, online databases, Reader’s Advisory, and Internet searching.
  • Must be able to provide efficient and courteous patron service towards a diverse patron population.
  • Proficiency to perform Storytime is highly desired.
  • Library shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Douglas County is virtually the geographic center of Colorado.  Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.

The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.

Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.

Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.

Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.

We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and  Parker Library, Parker, CO – Stop in at any of our libraries and be amazed!

HR Info

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Posted Feb 1, 2019