Librarian II / Information Services #117000051

Cumberland County Public Library

Headquarters Branch

Application Deadline

Open Until Filled


$42,583.96 per Year


Fayetteville, NC




Not Specified

Minimum Education

Master's Degree

Library Experience


Supervisory Experience


Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

An employee in this position is responsible for the supervision and scheduling of staff within the Information Services department. Coordinates/facilitates staff training at all branches as needed. Acts as branch supervisor in absence of branch manager. May be assigned system-wide responsibilities such as grant management or project development. May coordinate services and programs between branches. Participates in planning services in geographic area served by assigned branches.

  • Hires, supervises, trains, evaluates, and schedules staff (permanent and temporary)
  • Assigns duties for projects and day-to-day activities
  • Oversees and coordinates the branch’s Book A Librarian service
  • Compiles, prepares, and maintains reports, records, and statistics for the department
  • Performs proactive reference; answers complex customer questions about information and technology resources
  • Provides one-on-one instruction/training for customers on an appointment basis (Book-a-Librarian)
  • Prepares and presents classes on basic and intermediate computer skills for the public
  • Prepares and presents programming for adult and all-ages audiences
  • Performs intermediate troubleshooting of library equipment
  • Trains the public in the use of library resources and equipment, including online catalog and databases
  • Resolves intermediate customer complaints; refers more complex issues to branch manager
  • Knows and enforces rules governing the use of the library
  • May host and facilitate library book clubs
  • Provides in-depth readers’ advisory services
  • Staffs the online chat reference service as assigned
  • Acts as Librarian II Trainer for the library system, working with Library Learning and Innovation Coordinator to ensure all staff receive necessary training
  • Prepares and presents training for staff on work-related topics (fundamentals of reference, database searching, readers’ advisory, new technology, etc.)
  • Ensures all branch staff receive training and talking points for new or featured services
  • Oversees, coordinates, and participates in collection management duties for adult reference, fiction, and nonfiction collections
  • Assigns duties to staff for inventory of collection, weeding outdated/worn items, and recommending replacement materials
  • Coordinates and supervises collection maintenance duties of IS staff
  • Recommends new titles for the branch in assigned area of responsibility in accordance with collection development policies
  • Serves as a working member and/or chair of councils and committees, and special services as assigned (i.e. adult programming committee, online presence team, Librarian II trainers group, innovation review team, electronic database team, etc.)
  • As necessary, supervises staff and operations in the absence of the Branch Manager; Acts as designated Person in Charge on a regular basis
  • Participates in publicity and marketing of library resources and events
  • Writes library-related newspaper columns
  • Creates brochures and bibliographies on library resources.
  • Performs outreach to community groups and organizations
  • Hosts and facilitates library book clubs
  • Keeps up with current trends and issues in librarianship via professional reading and participation in library-related listservs, webinars, etc.
  • Attends off-site professional workshops, trainings, and conferences

Additional Info & Requirements

Six month supervisory experience preferred

The Community

Cumberland County, located in the heart of North Carolina, offers a mixture of cultural diversity and southern hospitality. In addition to a dynamic award-winning library system, Winner of the National Medal for Museum and Library Service, our area has a beautiful climate, cultural activities, dining and shopping, recreation, golf, and nightlife.


HR Info

Cumberland County Human Resources Department, Reesa Eastman (910) 323-6101


We accept on-line applications only. You may complete the application from our website at Resumes will not be accepted in lieu of a completed county application.


Contact Ms. Cathy Woods at (910) 483-7727 extension 1325, fax: (910) 486-5372, or e-mail:   or the Cumberland County Human Resources Department at (910) 678-7653;
Library website:

Posted Apr 16, 2019