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IT Application Engineer

High Plains Library District

Application Deadline

Open Until Filled


$25.77 to $38.74 per Hour   Calculate


Greeley, CO




Not Required

Minimum Education

Bachelor's Degree

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library



This job is more than 3 weeks old or the application deadline has passed.

Job Description


IT Application Engineer


Provides support, administration and leadership for applications and client systems requiring mid to advanced levels of technical acumen.  Ensures responsive and stable technology solutions and services while providing customer support.

Major Duties and Responsibilities:

50% – ADMINISTRATION AND SUPPORT OF APPLICATIONS & SERVICES  – With considerable independence ensures assigned systems are responsive, stable and available.  Acts as the point for off the shelf, sometimes industry specific, software including the installation, configuration, testing, monitoring, troubleshooting, account management and ongoing upgrades and patches.   Ensures data accuracy and integrity, confirms best practice implementation including required security measures.  Monitor current and future state needs of assigned systems and work with the ITI Manager to develop ongoing management plans.  E

30% - TECHNOLOGY SUPPORT  - Works with IT team members to quickly resolve complex technical problems to avoid costly downtime and service outages.   Assumes ownership of escalated technical issues to facilitate to the point of resolution.  Monitors, assumes ownership of and works to resolution on incidents/problems/changes in the general  ITI queue .  Work may include workstation level configuration troubleshooting and assistance of mid to high level complexity .  Provide backup coverage for other ITI staff functions.  Working with the department manager maintain up to date documentation and information to enable effective load sharing and backup of the position responsibilities.  Responds to customer and organizational needs by researching, compiling options, identifying recommendations and then owning assigned incidents/requests/problems/changes.   E

10% - Data compilation and analysis - Compile and analyze data.  Review for accuracy and anomalies prior to distribution to ensure accuracy. Generate  customer facing summaries that are appropriate for the audience.   Using resulting information, formulate observations, identify issues and make recommendations for continuous operational improvement or change.  E

10% -  Other Duties -  Assist Supervisor with other duties as assigned in order to ensure the smooth operation of the department. N

Minimum Requirements:

Educations:  Bachelors Degree in Computer Science, Information Systems, or related field

Experience:  3 - 5 years of experience working with enterprise applications (preferred)

Knowledge of current web technologies and tools

Mid to advanced level skill in troubleshooting across the full spectrum of the technology environment including clients, applications and basic technology infrastructure

Or any combination of education and experience which provides the success factors.

District Success Factors:

Focuses on the customer
Contributes to a positive work environment
Strategic thinking
Pursues personal development
Continuous improvement
Takes pride in the workplace
Emotionally intelligent
Knowledge of public library operations
System wide perspective

Job Success Factors:

Knowledge of ITI process and configuration best practices and why they are important.
Knowledge of standard technology infrastructure components and configurations (examples:  domains, policies, directory services, DNS, TCP/IP)
Knowledge of Integrated Library Systems & Tools (Sierra, Encore, Library Thing, Tele-forms)
Skill with client management tools and environments (Symantec, Deep Freeze,  Gotoassist/Logmein, Go-to-Service Desk, Virtual servers (Hyper-V),  HTML
MDM solutions (VMWare Workspace/Airwatch), Landesk, SCCM)
Proficient in the Microsoft client operating systems and Office Suite with advanced experience using Excel and Windows 10
Skill in working with service management tools
Skill in supporting business critical systems 
Skill with databases database structures, SQL and report writing.
Skill in SharePoint
Skill in customer relations
Skill in problem solving and decision making
Able to develop and methodically work through troubleshooting plans
Able to independently identify options and develop recommendations regarding requests, incidents and problems
Able to act as a point of escalation, problem owner, for mid-level to advanced technical issues
Able to use good judgement and decision making in the diagnosis and resolution of computer hardware and software problems. 
Able to effectively present information to both technical and non-technical audiences
Able to work independently
Able to be assigned work and move forward without detailed direction
Reliable and dependable
Able to communicate clearly and concisely
Able to multitask and effectively manage an assigned workload per a defined schedule
Able to work effectively with disruptions
Able to quickly learn and adopt new tools, concepts and processes
Able to formulate solutions that reflect system wide considerations
Able to work as an application owner and point of escalation for complex application issues

Physical Success Factors:

Office setting

Lifting, Bending, Carrying

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Additional Info & Requirements

Pay Grade: 56
Compensation/Benefits: $25.77-$38.74 /hr; Full-time benefits
FLSA Classification: Non-exempt
Hours: Full-time; Some days, evenings, and weekends
Location: Information Technology and Innovation, Greeley, CO
Supervisor: Information Technology & Innovation Manager
Supervises: None
Deadline: Open until filled


Human Resources / Job Listings

HR Info

Human Resources 970-506-8587

For more information regarding open positions and to apply online, please visit our website at www.MyLibrary.us

Posted May 2, 2019