High Plains Library District
Administration and Support Services, Greeley, CO 80634
This job is more than 3 weeks old or the application deadline has passed.
Job DescriptionLibrary Associate- Virtual Services Role: Answers patron requests for information and assistance via the phone and online. Major Duties and Responsibilities: 40% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential) 20% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation-related processes and procedures. (Essential) 15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction. (Essential) 10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff. (Essential) 10% - MOBILE SERVICES - Assists patrons in off-site locations using the mobile services vehicle. (Essential) 5% - OTHER DUTIES – Assists the Supervisor with other department projects and tasks in order to ensure the smooth operation of the department. (Non-Essential) Minimum Requirements: Education: Bachelor’s Degree Experience: One year of related experience Valid Colorado Driver’s License and a good driving record. Able to drive personal vehicle or mobile unit to deliver programs and services. Or any combination of education and experience which provides the success factors District Success Factors: Focuses on the customer Initiative Contributes to a positive work environment Strategic thinking Pursues personal development Continuous improvement Takes pride in the workplace Emotionally intelligent Tactful Knowledge of public library operations Creativity Job Success Factors: Knowledge of public library reference service Skill in reference interviewing Knowledge of print and online reference resources Skill in using Innovative Interfaces, Inc.’s Sierra or other comparable automated library systems Skill in customer relations including dealing with difficult patrons and volatile situations Skill in Windows and MS Office Suite Skill in operating a multi-line telephone Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4 Able to operate various office equipment including copiers Able to use good judgment Able to work in teams Able to work with confidential information Able to read, write, and speak Spanish fluently Pays attention to detail Listening/probing skills Computer skills/Accurate keyboarding skills Adapts to a rapidly changing environment Physical Success Factors: Office setting Able to lift 25 lbs. Able to load materials onto a mobile services vehicle Able to drive a large delivery style vehicle This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Additional Info & RequirementsPay Grade: 34 Compensation/Benefits: $16.63 - $22.50 /hr including part-time benefits FLSA Classification: Non-exempt Hours: Part-Time (20 hrs/wk); Some days, evenings and weekends Location: Administration and Support Services, Greeley, CO 80634 Supervisor: Patron Services Supervisor Supervises: None Deadline: Open until filled
Human Resources 970-506-8587
Posted Jun 17, 2019