*This posting is scheduled to close on Tuesday, October 19, 2020 at 5pm however is subject to close at any time without prior notice. Thank you.*
OVERVIEW OF POSITION / DEPARTMENT
Provides high quality friendly service to customers and staff overseeing the Central Library circulation service department. Coordinates system-wide circulation services and policies. Supervises staff and develops/conducts staff training. This position works at the Central Library and may travel and temporarily work at other locations to conduct training/process analysis.
PRIMARY DUTIES & RESPONSIBILITIES
- Provides friendly, efficient and professional service to customers in-person, by telephone and email.
- Assists with higher level administrative duties as needed such as statistical analysis, system reviews, process assessments, market analysis, etc.
- Assists in system wide development of policies and procedures
- May work on joint regional library service committees and user groups representing the Aurora Public Library
- Oversees coordination of volunteers in Circulation.
- Performs additional duties as assigned
Supervisory/Staff Support Focus (Primary):
- Supervises Circulation Department staff at the Central Library.
- Develops and/or oversees staff scheduling
- Acts as “Person-In-Charge” on a rotating basis with added authority to manage customers issues and other situations when supervisory staff are not on site or unavailable.
- Develops, conducts and oversees staff training
Circulation Focus (primary):
Oversees and/or conducts the following:
- Checks books/other items in and out through computerized system
- Answers general customer questions regarding library policy, procedures and customer accounts.
- Conducts in-depth customer account research and problem solving
- Handles complex and difficult customer situations professionally and tactfully
- Makes customer account and circulation decisions using good judgment that balances customer satisfaction and policy intent.
- Answers basic reference, reader’s advisory and general customer questions
- Redirects more advanced reference questions to Reference staff as appropriate
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer
- Collaborates with Administrative Services staff on cash management policies and procedures
- May conduct data entry into library system, spreadsheet and other databases
- Sorts, processes, shelves and assists with other general library materials inventory management duties.
- Organizes/straightens chairs, desks, computers and light dusting, indoor trash pick-up consisting mainly of papers, candy wrappers, etc.
- Oversees and manages the library couriers.
- Responsible for scheduling periodic maintenance for the library courier van.
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: Bachelor’s Degree in Library Science, Business, Business Process Management, Production Management or related field or a combination of any bachelor’s degree and related experience
- Master’s degree in library science preferrred
- At least three (3) years of professional library experience
- At least 3 years supervisory experience in a library, retail or customer service orientated function.
Licenses and Certifications Required:
- Valid driver’s license with good driving history
- Knowledge of the principles, organization, and practices of library service
- Background in specialized children’s and youth resource materials
- Library classification system
- Routine software/computer systems including the internet, email, word processing, spreadsheets, and inventory/customer transaction systems
- Strong interpersonal skills
- Skills in effective decision making
- Problem solving skills
- Ability to deal with stressful situations with tact and diplomacy
- Establish and maintain effective working relationships with employees and citizens
- Exercise good judgment in difficult and/or tense situations
- Deal with stressful situations with tact and diplomacy
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
- follow oral and written instructions; work shifts, including some nights, and weekends
- Use general office equipment, computers, calculators, and copy/fax machine
- Ability to speak a second language a plus
Additional Info & Requirements
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
- Light physical work requiring ability to lift a maximum of 20 pounds
- Frequent pushing, pulling, and climbing
- Considerable walking and standing
- Clear vision to reading and interpreting reports, data analysis and preparation
- Frequent hand/eye coordination for operation of computer and other office equipment
- Speech communication and hearing to maintain communication with employees and citizens
- Works primarily in a clean, comfortable environment with shared work stations and equipment
- This job could be challenging at times, due to working in an environment that includes many distractions and interruptions
- Occasionally works nights and weekends
- Uses standard office equipment including: personal computer; microfilm equipment; multi-line telephones; copy/fax machine
- This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
It is an exciting time to work for the City of Aurora! We are looking for dedicated and collaborative individuals to strengthen our team of talented and valued employees. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.