The Library Manager II position is responsible for ensuring effective operations and services in an assigned community library or Library on Wheels and Outreach Services. This position will work with people from diverse backgrounds, build and maintain relationships with library stakeholders and community leaders, and identify ways to best meet diverse customer needs.
- Manage the library or Library on Wheels to provide effective and efficient services that reflect the diversity of our communities and provide equity of access to its customers. Included are such actions as: planning, developing, and directing programs that serve the needs of the library's service areas and promote the mission and objectives of the Library District; directing the operation of facilities and equipment, and arranging for maintenance and repairs as required; directing and performing effective information services and reader’s advisory for the Library District.
- Provide effective direction to assigned library staff. This includes such actions as: interviewing, selecting, and training staff; scheduling and assigning staff to tasks and services; coaching staff and arranging for or giving continuing training; applying Library District personnel policies and procedures to such matters as granting and scheduling of leave, resolving grievances and discipline matters; and promoting or terminating staff members.
- Assure the fiscal soundness of operations to include developing budgets for operations, staffing, training, equipment, and short and long range capital acquisitions; negotiating and obtaining budget approval from local government officials; monitoring expenditures compared to budget and taking necessary corrective action; directing daily accounting for library cash transactions; reviewing and approving purchases.
- Perform effective community relations and library promotion activities to enhance the public stature and usefulness of the library to its communities. Included are presentations and business negotiations with local government officials as well as presentations to a wide variety of organizations in the public to promote the library and its programs.
- Address disruptive customer issues to include all behaviors which disrupt other customers or staff and take appropriate action.
- Perform effective library collection management to provide for a materials collection appropriate for the needs and interests of the library's customers. Included are such actions as: researching customer interests, materials availability, and collection content; implementing a collection maintenance plan.
Additional Duties and Responsibilities
- Act as Sno-Isle's contact with city staff; liaison to local library board; and staff support for local Friends of the Library.
- May act as backup in the absence of District Manager.
- Represents the library in the community as required.
- Serves on various library committees as assigned.
- Coordinates library volunteers as needed.
- Prepares correspondences and reports.
- Trains new staff as needed.
- Attends meetings, trainings, and workshops as assigned.
- Assists with special projects as required.
- Performs other duties as assigned.
The position reports to a District Manager. The incumbent directs the work of supervisory, professional, and clerical staff in performing a full range of library work.
Core Library Competencies
- Adaptability: Adjust nimbly to obstacles or changing conditions to arrive at the desired goal.
- Communication: Express self clearly, effectively, and compellingly in written, verbal, and nonverbal messages.
- Customer Service: Build and maintain responsive, effective relationships with internal and external customers.
- Interpersonal: Accurately perceive others and the impact of one's own behavior to balance relationship and goal needs appropriately and positively in interactions.
- Professionalism: Align behavior with the library's mission, values, and strategic focus in serving a diverse stakeholder community.
- Valuing Diversity: Manages relationships with all people inclusively and equitably; conveys respect by valuing and encouraging the unique dimension each employee adds to the organization and each member of the community brings to the whole. Demonstrates an ongoing commitment to expand one’s own awareness, knowledge, and skills of others’ cultures, beliefs, identities, languages, interpersonal styles, and behaviors.
- Develops/Empowers Others: Fosters others' learning and development to high standards in alignment with the library's mission, values, and strategic goals.
- Judgment/Decision Making: Gathering and sifting relevant data to think logically, strategically, and insightfully to make sound decisions, even under stress.
- Leadership: Melding a group of competent, diverse individuals into a high-performing team or organization that collaboratively meets its goals.
Knowledge, Skills, and Abilities
- Thorough knowledge of established practices and procedures for library operation and administration.
- Knowledge of library resources, programs, and services in a public library.
- Knowledge of advanced reference and bibliographic search methods and systems, collection management, fiscal administration, and community relations.
- Library on Wheels: Thorough knowledge of general safety rules and principles and all Washington State driving regulations.
- Strong customer service and communication skills.
- Strong organization and attention to detail.
- Ability to work independently and to set priorities.
- Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
- Ability to handle and resolve disruptive behavior effectively.
- Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
- Ability to provide a valid driver's license from the State of Washington required.
Education and Experience
- Master's degree in library science from an accredited university is required.
- Four years related professional librarian experience required or equivalent combination of technical training and related experience.
- One year of supervisory or management experience required.
- Provide a Washington State Librarian certificate within 60 days of hire.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is required to: talk and hear; sit, stand and walk; use hands to finger, handle or feel; reach with hands and arms. An incumbent may occasionally lift and/or move objects or materials weighing up to 35 pounds. Specific vision abilities include sufficient vision to read and recognize numbers and alphabetical characters on books, magazines and other materials as well as computers.
Most of the work of incumbents is carried out within a generally accessible, safe, indoor environment. There is constant interpersonal contact with staff members and with customers of various ages and social groups. These contacts and situations are deemed to be generally safe, but require incumbents to be cordial, helpful and skilled in interpersonal relations with others both in the public and within the Library District, which may involve hostile, disruptive or disgruntled members of the public. These conditions are not deemed to be inherently dangerous but may be disagreeable on occasion.
Library on Wheels: An incumbent in a mobile services unit is required to operate delivery vans and the bookmobile; climb in and out of delivery vehicles; stoop and bend; have vision abilities sufficient to pass the Washington State driver license requirements and to see clearly for safe vehicle operation in accordance with the Library District's standards; and have hearing acuity sufficient for safe vehicle operation and to hear customers in conditions with background noise or with customers unable to produce normally audible speech.
The following questions will be asked during the application process:
- Describe your experience being in charge of a building, facility, or department.
- Describe one example of your experience in relationship-building to a group of customers, children, students, or community members. Include any and all that apply in your response: initial engagement, outreach, diverse stakeholder groups, and communication.
- Describe your experience in supervising others, including hiring, performance management, and corrective actions. Provide specific examples.
- Describe from your supervisory experience your ability to blend a group of employees into a high-performing team that collaboratively meets its goals.
Human Resources / Job Listings