The Public Services Assistant I performs basic public service and library support tasks at one or more community libraries or Library on Wheels to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.
This position works a 15-hour per week schedule which may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.
- Provide assistance at the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
- Assist customers with self-checkout machines and answers questions in the hold areas.
- Return library materials to proper locations and supports circulation duties.
- Provide assistance to library customers with basic reference questions.
- Respond to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
- Submit and monitor technical reports for library technology service issues.
- Perform other public service and general clerical support tasks as assigned.
Additional Duties and Responsibilities
- Prepare correspondences and reports.
- Train new staff as needed.
- Attend meetings, trainings, and workshops as assigned.
- Assist with special projects as required.
- Perform other duties as assigned.
The position may report to a Library Circulation Supervisor or Supervising Public Services Assistant. Although direct supervision is not a normal part of this position's work, incumbents may be called on to provide task direction to Page staff and library volunteers in absence of a supervisor.
Knowledge, Skills, and Abilities
- Knowledge of established practices and procedures for an integrated library system (ILS).
- Knowledge of Library District's policies, procedures, and services.
- Knowledge of alpha and numeric systems for arranging library materials.
- Strong customer service skills.
- Strong organization and attention to detail.
- Ability to communicate effectively with diverse audiences.
- Ability to work independently and to set priorities.
- Ability to handle and resolve disruptive behavior effectively.
- Ability to work cooperatively and maintain effective interpersonal skills with others.
- Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
Education and Experience
- High School diploma or G.E.D. required.
- These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases; communicate with coworkers and members of the public; and operate computers for extended periods of time. An incumbent must occasionally move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to push carts of books and other materials about the building for extended periods of time and frequently remain stationary at one workstation for extended periods of time.
Most of the work is carried out within a generally accessible, safe, indoor environment. There are regular interpersonal contacts with staff members and with customers of various ages. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.
The following questions will be asked during the application process:
- Provide one or two detailed examples of your experience providing direct customer service.
- Provide an example of your experience using an integrated library computer system.
- Provide one example providing technical assistance to customers such as helping with a fax machine, copier, or any other equipment.
- Provide one example of a time you had to use good organizational skills and had to pay attention to a lot of details.
- Describe one example using each of the following computer software: 1. MS Word, 2. Email and 3. Internet Navigation.
Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This announcement is intended as a general descriptive recruitment guide and is subject to change. This and all Sno-Isle Libraries positions are subject to transfer.
Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 770,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.
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