Background Information: The customer is at the center of the work performed by Collection Services at the Denver Public Library. Denver boasts a diversity of age, background, religion, ethnicity, culture, education, socioeconomic level and lifestyle. Our collection responds to this diversity by treating each customer’s journey of discovery equally. Materials are available in a variety of formats without prejudice. When the Library does not buy a title, it attempts to borrow it. The vast majority of the Library’s use is from new and popular adult books, children’s materials, items in audio-visual and electronic formats and titles requested directly by users. Despite hour reductions and branch closures for renovation, the Denver Public Library circulated over 9 million items in 20 ...