The Arapahoe Library District seeks a creative, change-hardy team player with superior communication and organization skills to manage library services of the Davies, Kelver, Sheridan, Arapahoe County Detention Center libraries and Outreach Services and direct the Child and Family Library Services team. Reporting to the Director of Library Services, the successful applicant will work closely with a team of managers also managing multiple facilities and system-wide functions.
Established in 1966, in recent years ALD has implemented substantial service improvements including:
- Full range of self-service conveniences for customers
- ALD Answers, a full service call center
- Proactive service and roving reference
- Best seller Xpress borrowing
- Book a Librarian unit
- Floating collections
- Answer Squad, text reference unit engaging teens
- Development of a website that glorifies reading, listening and viewing our collections
- Development of technological competencies and performance expectations for floor staff, to ensure they may assist an increasingly techno-literate clientele
- Designation of early childhood literacy as a signature service of ALD
- A two-vehicle service model for mobile library services
Come to work in an organization with a capacity for rapid, effective change. Come and work with colleagues who honor and respect all persons, encourage and support others, and respectfully challenge wrongs.
Location: Responsible for the management of the Davies, Kelver, Jail, and Sheridan libraries, as well as Outreach Services and Child & Family Library Services; will divide time between these locations and others as necessary.
Starting Salary: Starting at $59,296 per year, dependent on qualifications, plus benefits.
Hours: Full-time, exempt-level, managerial position.
Manages the operations of Outreach Services, Neighborhood Libraries and Child and Family Library Services.
Major Duties and Responsibilities:
35% SERVICE MANAGEMENT Sets standards for the operation of the unit, develops concepts, practices, techniques and innovations to improve the quality of service, challenges operating processes for greater efficiency and effectiveness, and facilitates problem solving in order to manage the service operations of the organizational unit(s).
25% OPERATIONS CONTROL Sets goals for the organizational unit(s), establishes timelines for completion, and monitors achievement by reviewing reports from staff and Finance in order to control operations and achieve desired outputs and outcomes for libraries and departments.
25% SUPERVISORY PERFORMANCE MANAGEMENT Sets performance objectives for direct report Supervisors, observes and documents performance, rewards and disciplines performance, and recommends adjustments to pay in order to manage the pay and performance of supervisory personnel and their direct reports.
10% RESOURCE MANAGEMENT Supports direct report Supervisors by arranging for budget, staff and other resources in order to provide the necessary resources to accomplish the work of libraries and departments.
5% BACK UP Performs the duties of Supervisors in their absence to ensure the proper functioning of libraries and departments.
1. CUSTOMER RELATIONS – Outstanding and Personalized customer service.
2. SERVICE MANAGEMENT Effective management of library services.
3. OPERATIONS CONTROL Achievement of desired outputs and outcomes for libraries and departments.
4. SUPERVISOR PERFORMANCE MANAGEMENT Effective performance management of Supervisors.
5. RESOURCE MANAGEMENT Effective allocation of resources.
6. BACK-UP Effective performance of duties in Supervisor absences.
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado.
The Arapahoe Library District operates eight branch libraries, an Outreach Service that provides mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
Equivalent to a college degree, required; graduate degree in Library Sciences, or similar field, preferred.
Ability to develop services for under-served populations, including inmate populations, English as a Second language, Russian and Spanish services, required.
Ability to develop services for children (birth-5th grade) and their families, required.
Ability to relentlessly advocate for special populations, rural populations, and children, required.
Ability to work in a correctional facility, required.
Ability to drive between distant locations, required.
Management aptitude, including management education and experience; leadership skills; responsibility for outcomes; personal productivity; practical thinking; adaptability; coaching; interpersonal skills; and, business ethics, required.
Intermediate software skills, including Windows, Word, Internet Explorer, Outlook, and Millennium, required.
Success in effectively leading teams and operations, required.
Ability to work varying shifts, including evenings and weekends, required.
Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
Be able to demonstrate emotional intelligence, including self-regard, emotional self-awareness, assertiveness, independence, self actualization, empathy, social responsibility, interpersonal relationship, stress tolerance, impulse control, reality testing, flexibility, problem solving, optimism, and happiness.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
Please visit http://arapahoelibraries.applicantpro.com/jobs/3975.html and submit an application through our online system.
Click here to Apply: http://arapahoelibraries.applicantpro.com/jobs/3975.html
Our Public Website: http://www.arapahoelibraries.org