The Technology Support Technician position performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. The position serves as a liaison within the District for first-level information systems problem management and trouble shooting. Work is performed under general supervision.
• Supports DCL staff with day-to-day, first-level technology questions and needs through the District's Help Desk. Performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. Relies on supervisor, advanced in-house personnel, or vendors to resolve complex software, hardware or telecommunications problems.
• Performs setup and installation of computer hardware and software. Assists with software upgrades.
• Occasionally performs informal training and support of District staff in basic computer applications.
• Logs, tracks and closes staff requests for technology assistance through the Help Desk. Work orders include any request to repair, build, or change technology products and services.
• As directed by supervisor and through training and documentation, provides routine maintenance for District PCs and peripheral devices.
• As directed by supervisor and through training and documentation, replaces routine PC and peripheral parts and components - keyboards, printers, and terminals.
• In keeping with District projects and the IT work plan, installs software and applies relevant upgrades and patches. The incumbent relies on documentation and spot training to accomplish installs and upgrades.
• Maintains a database of the District’s hardware and software inventory.
• As directed by supervisor, records a variety of information about District technology systems.
• Provides proactive and professional service to all internal customers and vendors.
• Performs maintenance tasks on the District’s public computing service (ISMS)
• Performs maintenance tasks on automated circulation systems: check-out, check-in, interfaces, and automated materials handling systems.
The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment. Through engagement, education, and entertainment, Douglas County Libraries transforms lives and builds community, and is a passionate advocate for literacy and lifelong learning. Douglas County Libraries, **USA's #1 Library (Hennen American Public Library Ratings, 2009, 2010),** is a major contributor as to why Douglas County has been nationally recognized as a great place to live, work and raise a family.
• Education: A minimum of two years of college with emphasis in technical computing coursework, workshops, or certificate programs is desired.
Experience: Any combination of education, training, or work experience that demonstrates the ability to support the District's critical technologies.
An equivalent combination of education and experience may be considered.
2 years of library experience preferred
Spanish is Not Required
English is Required
• Possesses knowledge of routine PC hardware and software installation and troubleshooting for a variety of computer applications. Demonstrated knowledge with workstations, operating system software, and related gear.
• Must possess routine or simple knowledge of printer diagnoses and repair.
• Must demonstrate knowledge of key library systems or demonstrate the ability to acquire knowledge of library circulation systems, public-access computing systems, and with self-service and RFID systems.
• Demonstrated work ethic and the ability to work independently.
• Possesses a proactive public service initiative; strong communication skills; and a demonstrated aptitude for performing informal training and user support. Must have ability to exhibit effective communication skills with library staff and patrons, especially in tense or high-stress situations.
• Exhibits the ability to repeat tasks demonstrated by supervisor or subject-matter-expert for routine workstation hardware repair.
• Must be able to follow maintenance instructions and trouble-shooting documentation for the library's public workstation management system, and self-checkout systems.
• Must be able to follow maintenance instructions, installation instructions, and trouble-shooting documentation for the library’s integrated library system client, ancillary products, and automated materials handling system.
• Must possess a valid driver’s license, as regular travel between library branches is required.
• Practices correct lifting, pushing, and stretching methods. Follows safety when working with electrical equipment including proper grounding techniques to prevent electrical shock. Seeks assistance when unsure of the safety procedure to follow. Follows Staff Handbook on driving safety when on District business.
Apply via our online application system at DouglasCountyLibraries.org. Hand delivered, mailed or emailed or faxed applications and resumes will not be accepted. EOE.
Our web site: http://www.douglascountylibraries.org/