Job Description
BROAD SCOPE OF POSITION:
It is the mission of the Pikes Peak Library District to seek,engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.
REQUIRED EXPERIENCE / KNOWLEDGE / ABILITIES:
1. Knowledge of basic library practices and procedures
2. Ability to promote the use of library resources and programs through effective communications
3. Ability to work independently without close supervision
4. Ability to conduct effective patron interviews to determine a user’s needs
5. Ability to instruct patrons in library resources
6. Ability to follow written and verbal instructions
7. Possesses excellent interpersonal and communication skills (written and verbal)
8. Ability to exhibit sound professional judgement and demeanor in all public interactions
9. Ability to think and act appropriately under pressure while serving on the public desk
10. Ability to promote library resources and programs
11. Ability to represent the Library District with tact and courtesy
12.Ability to use personal computers, micro forms equipment, and other business machines effectively.
13. Proficiency with computer applications and databases; experience using Microsoft Word, Exel, and Outlook strongly preferred.
14. Ability to work as an effective team member, have a "whatever-it-takes" work ethic, and have an excellent customer service attitude.
ESSENTIAL FUNCTIONS:
1. Will work approximately 12 hours processing InterLibrary Loan request and up to 8 hours on public desks providing information service to walk-in and telephone patrons
2.Maintains confidentiality in all patron and staff interactions
3.Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff
4.Assists and instructs patrons through material and on-line searches, computer software applications, communityreferrals, and outside sources/collections
5.Provides general assistance and information about the library’s services and procedures
6.Refers patrons and in-depth research questions to reference staff
7.May provide support for specialized projects, services,programs and activities related to divisional goals and needs
8.May troubleshoot basic computer and office equipment
9.Performs other related duties as assigned
Additional Info & Requirements
Requires an essay. In order to be considered as an applicant for this position, you must compose and submit atyped, double-spaced, 250-to 300-word essay in response to the following question:
“What is your definition of excellent customer service? On a scale of 1-10, how would you rate your customer service skills?”
Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position. Please attach your essay to your PPLD online job application formusing the format extensions listed in procedures for application above. You may include a resume and/orcover letter if you wish.
HR Info
PROCEDURE FOR APPLICATION:
1.Complete a PPLD online application located at ppld.org on the JOBS/VOLUNTEERS tab
2.Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3.If you require an accommodation to complete your job application, please contact the Human Resources Office at (719)884-9800,Ext. 6994.
CONDITIONS OF EMPLOYMENT: All selected candidates...
- are required to complete a Department of Homeland Security I-9 Form at the time of hire and must be able to provide acceptable documentation in order to verify his/her legal right to be employed in the U.S. (pursuant tothe Immigration Reform and Control Act of 1986).
- are subject to a full reference and background investigation including verification of identification (including verification of Social Security number using USCIS E-verify), education, former employment, and criminal history.
- may be uniformly tested for job-related skills and required physical abilities.
- may be required to undergo a physical examination aftera job offer is extended in order to ensure that the job’s physical requirements are met.
- must understandand comply with PPLD’s drug-free workplace policy.
- understand and agree that they have been hired at the will of the employer and that employment may be terminated at any time, with or without reason, and with or without notice, in accordance with Colorado law.
As an Equal Opportunity Employer, Pikes Peak Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientationincluding gender expression, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equalopportunity and that selection decisions be based on job-related factors. The library reserves the right to hire more than one person per advertised vacancy.