Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing increasingly complex customer-focused public service, creating programs, and developing targeted activities for a designated age group or service area. Provides programming and services to Young Adults in the Manitou Springs and Ute Pass areas.
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions.
- Provides increasingly complex direct public services to customers as they visit the library, call on the telephone, or communicate in a virtual environment. Works combined circulation/service desks.
- Provides higher level technology support to customers, including providing individualized assistance that requires expert knowledge of equipment and software.
- Performs more advanced reference assistance and readers’ advisory services; completes purchase or Interlibrary Loan requests.
- Proficient in the use of library meeting room software for reservations and event creation.
- Engages in community outreach and programming and/or book talks with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with Pikes Peak Library District’s Communications and Marketing initiatives.
- Provides oversight to districtwide events and services (Mountain of Authors, History Symposium, Paws to Read, etc.) with Librarian/Managerial direction.
- Plans, creates and delivers local programs, creates program materials and handouts, trains program volunteers, and promotes programs through community or Lobby Stop contacts.
- Creates and maintains social media platforms to showcase events, programs and services in conjunction with Pikes Peak Library District’s Communications Department.
- Has in-depth knowledge of specialized areas of the collection and assists in maintaining that collection in the Library or mobile library; trains and assists other Library staff in the use or maintenance of that collection and specific patron needs; may index special collections materials; may recommend material purchase to Collection Management.
- Provides guidance and training to other staff or volunteers and takes a lead role in volunteer selection and placement, as assigned by supervisor.
- Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required. May be required to make field decisions regarding Mobile Library Services operations.
- Acts as a resource provider for specific service areas, including targeted age groups, Lobby Stops with Mobile Library Services, technology programming and support, makerspaces/creative commons equipment and activities, special collections, or the Educational Resource Center.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
- Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office or program supplies.
- May create desk schedules in coordination with the Library Manager.
- Provides support for specialized projects, services, programs and activities related to divisional strategic goals and objectives.
- Keeps informed about Library and department information.
- Attends regular department meetings and scheduled All-staff meetings.
- Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
- Demonstrates knowledge of current library services and trends.
- Ability to work independently and effectively organize daily work under general supervision.
- Knowledge of more complex computer technology and applications and ability to effectively train others.
- Ability to work as part of a team, demonstrating an excellent customer service attitude and meet deadlines in a fast-paced, detail-rich environment.
- Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships with customers, coworkers, and with staff at all levels.
- Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, along with standard office equipment.
- Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
Education and Experience:
1. Requires 4 years applicable work experience or a Bachelors Degree; Bachelor’s Degree preferred.
2. Requires a minimum of two years of library experience or other customer service experience (library experience preferred).
3. Requires experience with computer equipment and software applications.
4. Requires ability to successfully complete Master Drive Training for Mobile Library Services.
5. Requires ability to obtain Department of Transportation Medical Certification for Mobile Library Services.
6. Bilingual ability is a plus in serving a diverse community.
If Assigned to Mobile Library Services (West Region):
1. Requires a valid Colorado driver's license and car insurance coverage at the time of application; clean driving record; completion of a driver’s training course; a clean driving record; completion of a driver’s application; passing a road test administered in-house; physical examination and certification in accordance with DOT regulations. Recertification will be required on an on-going basis. Employees are required to submit to a drug test in the event of an accident (any accident not just motor vehicle).
2. Must pass the background check conducted by Schriever AFB, in order to be issued a DBIDs (Defense Biometric Identification Data System) card for access to the base.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds. Ability to push a loaded book truck required.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
In addition to above, work for Mobile Library Services involves the safe driving of bookmobiles and Sprinter van on a regular basis. Position requires the ability to safely drive these vehicles in accordance with all Colorado Department of Transportation regulations and motor vehicle laws. This position requires routine exposure to external air conditions including heat, cold, and moisture/wetness. Work is performed in close quarters with the possibility of no heating or air conditioning and no immediate bathroom access. Exposure to potential hazards associated with electrical, chemical, and noise.
https://ppld.org/jobs/benefits
Soumya Gollapalli : [email protected]