DEPARTMENT INTRODUCTION:
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.
GENERAL SUMMARY OF POSITION:
Reporting to Access Services Manager, this position supervises the Interlibrary Loan Unit within Access Services and is responsible for the borrowing functions of Interlibrary Loan. Delegates work, assists with technology issues, recommends policy changes, maintains working knowledge of ILLiad, Millennium/DCB and Alma and keeps library staff informed of updates within these systems. Hires, trains, supervises, and evaluates staff and in ILL Unit. Works independently under limited supervision. Works at the Service Desk as scheduled, assists with lending, and addresses patron ILL concerns as needed. This position requires flexibility when necessary.
ESSENTIAL FUNCTIONS:
Interlibrary Loan Management (50%) -Performs Interlibrary Loan operations including transmitting requests in a timely manner, assists in planning and implementing procedures, and communicates Interlibrary Loan policies to patrons and lending libraries. Checks incoming ILL Borrowing requests for accuracy, completeness, and copyright compliance. Checks library holdings for print and electronic copies. Shares responsibility with ILL Unit staff for monitoring ILL Lending, Document Delivery, and Prospector requests, including processing materials for retrieval, scanning, and delivery to distance education patrons and lending libraries. Processes invoices for lost material. Reviews, updates, and corrects ILL and Prospector statuses between Resource Sharing systems and Alma. Serves on the Prospector Document Delivery Committee.
Service Desk On-call (20%) -Works on-call at the Service Desk assisting and coaching student employees on Service Desk activities utilizing the Alma system to checkout and checkin library material, collect fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and electronic resources, and refer patrons to the appropriate department within the library or DU campus as needed. Handles patron questions and concerns, communicates and handles service problems politely and efficiently, always available for patrons, follows procedure to solve patron problems, maintains pleasant and professional image. Staff Management (15%) -Hires, trains, supervises, and evaluates Interlibrary Loan Unit. Approves ILL unit staff timecards and time off requests. Responsible for doing or delegating activities related to staffing this Unit, such as scheduling, training, workflow, liaison with the Dean’s Office for Human Resources issues, promote a positive and effective customer service environment, and ensuring that all Unit work is done in a timely, efficient, and service-oriented way. Supervises 2 LAIIIs in the Interlibrary Loan unit. · Management Responsibility for ILLiad and other Interlibrary Loan software (10%) -Works with the Access Librarian on software to change, identify, report, and correct issues with Illiad, Millenium/DCB, and Alma software and Interlibrary Loan procedures. Maintains and updates ILLiad software settings to comply with University Libraries policies and consortium agreements. Reports technical difficulties with Interlibrary Loan Unit systems to the Systems Department and copies [email protected]. Interlibrary Loan Statistics (5%) -Collects data on work performed for monthly statistics and annual report.
OTHER FUNCTIONS:
Other duties as assigned. Assist with cross training between Reserves and ILL units.
SUPERVISORY DUTIES:
Supervises 2 appointed staff- LA III 917 and LA III 5037
POSITION QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to follow established procedures and to perform work requiring considerable attention to detail; ability to collect and analyze statistics; ability to use an automated library system and PC; ability and willingness to troubleshoot office equipment; ability to maintain clerical records; ability to work collaboratively and cooperatively in a team-based organization
EDUCATION, CERTIFICATIONS AND FORMAL TRAINING:
High school diploma or GED
EXPERIENCE (REQUIRED):
Demonstrated ability to establish and maintain effective working relationships with library staff, users, and University Faculty; demonstrated organizational skills; ability to follow established procedures and perform work requiring attention to detail. Experience performing detailed work in an automated system; ability to prioritize and work under pressure, ability to handle multiple tasks simultaneously is required. Experience in public service or customer service is required.
EXPERIENCE (PREFERRED):
Experience working in a library
WORKING ENVIRONMENT:
The work environment is a busy service desk in an academic library. The department is highly automated with attention paid to ergonomics and safety, using workstations equipped with easy access to needed resources and access to the Internet. The unit is one of several working collaboratively and cooperatively in a team-based organization.
PHYSICAL ACTIVITIES:
Must have the ability to perform shelving activities, which require stooping, bending, kneeling, and lifting up to 35 pounds.
COMPETENCIES:
Work Quality – Completes work assignments thoroughly and in an accurate, prompt, and organized manner. Identifies and corrects errors. Pays attention to detail. Utilizes feedback to improve on past work and develops skills to further future work. In addition, also welcomes constructive feedback and monitors own work to ensure quality. Inclusiveness – Actively creates and supports an inclusive and equitable workplace by embedding diversity into all aspects of the workplace. This may include policies, procedures, training, mission, values, goals, office climate and culture, interactions with colleagues and co-workers, leadership practices, programming, hiring, marketing, evaluation, promotion, and other workplace dimensions. Communication - Oral communication includes, but not limited to: listens and gets clarification, participates in group meetings, and responds well to questions. Written communication includes, but not limited to: writes clearly and informatively, proofreading prior to submission, demonstrates a variety of different writing techniques, and able to present numerical data in an efficient manner. Dependability - Able to complete tasks and assignments with minimal supervision. Takes responsibility for own work. Able to be prompt and on time for the work day. Furthermore, being able to follow University policies and procedures in regards to taking time off. Initiative - Able to ask for more responsibilities and shows eagerness to learn more skills within realm of department needs and resources. Demonstrates originality and is able to generate suggestions for improving work.