unBound Branch Manager
Job Details
Job Type
Full-time
Meridian, ID
Description
Position Summary
The unBound Branch Manager manages the Meridian Library District’s unBound location, works closely with the Assistant Director and a small team of individuals to provide consistent, dynamic, and excellent customer service to library patrons. Manager is responsible for supervisory and administrative work directing the day-to-day operation of the unBound branch library. Work also includes developing and implementing programs, services, and special events to promote use of the library branch. Maintains a pleasant, inviting, and safe environment and assists other departments as necessary in delivering services to the Meridian community.
The majority of work hours are spent overseeing day to day operations at the Meridian Library District’s unBound location, and managing staff.
Duties and Responsibilities
Essential
Manager
Manages, supervises and participates in all daily service and support operations at the unBound tech library. Directly supervises unBound staff. Contributes to the effective delivery of library services by performing elements of staff supervision, guidance, motivation and coordination. Is responsible for hiring, discipline, performance reviews and training. Coaches and evaluates employee performance and maintains proper records. Actively promotes respect for diversity and creates an inclusive, welcoming, and respectful library atmosphere that embraces diversity.
Planning & Communication
Contributes to the effective development of services by managing multiple projects, including planning, coordinating, budgeting and resource allocation, scheduling, integrating, reporting, and supervising. Keeps staff informed of District initiatives and progress. Designs innovative methods of meeting public needs drawing upon current library literature, member feedback, and the library’s strategic plan. Envisions long-range plans and plans strategies for the unBound branch library.
Administration
Writes and creates procedures and best practices standards utilizing knowledge of library philosophy, user experience, and workflow strategy. Coordinates technology procedures with all departments and locations, delegating as needed. Conducts research and makes advisements about library strategy. Remains current on best practices and trends in the library profession. Attends regular library meetings and participates in library leadership committees.
Advocacy
Maintains active involvement in the community and library profession with an emphasis on the business community. Is engaged in professional activities through associations, committees or other organizations. Works with city, school, cultural and community groups to promote library services.
Relationships
Establishes and maintains effective working relationships with the public, employees, Library Committees, Friends of the Library, and other professional groups. Responds to escalated patron concerns regarding library service.
Customer Service
Provides excellent customer service to library patrons. Makes customer focused decisions based on library policies and procedures. Periodically researches and evaluates user experience and creates plans for implementing, developing, and improving services.
Facilities
Ensures that building and grounds of the facility are properly maintained. Coordinates with Assistant Director, Technology Manager, and Maintenance Specialist regarding issues affecting library facilities.
Finances
Plans and presents annual budget requests to the Director and Finance Manager and monitors all expenses in assigned budget areas. Applies for outside grants for supplemental funding as appropriate.
Records and Reports
Maintains accurate records, collects statistics, tracks performance measures and prepares reports related to programs and events to include attendance, outcomes, evaluation, costs, etc. as required by administration. Uses data to inform decisions. Prepares regular reports for the Library Director of the operations of the library. Stores and makes available legal and historical documents.
Operations
Leads and develops staff trainings. May perform some circulation duties including issuing cards, checking materials in and out, reserving books, collecting fees, and answering the phone. Promotes library collections, services, and programs. May perform duties required of daily library operations, including opening and closing procedures.
Marginal
Responsible for appropriate and appealing collection and services displays. Fills in as necessary for program planning, set up and delivery in the absence of others or on short notice.
Performs other duties as assigned.
Requirements
Minimum Qualifications
Knowledge, Skills, and Abilities:
Demonstrated commitment to Diversity, Equity, and Inclusion.
Proficient with standard computer applications, online library automation system and online searching. Understands the role of technology in providing library services and is technically savvy, exhibiting a high learning aptitude in a number of operating systems such as Windows, Linux, iOS, Mac, Android, and software products and applications such as Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio), Adobe CC (Photoshop, Illustrator, etc.), Google Suite, iMovie, FinalCut Pro, Audacity, GarageBand, 3D Printing & Design, Arduino (HW/SW), App Design and Software Development Kits (SDKs). This position requires a knowledge and a strong aptitude and ability to learn and adapt to various hardware and software including audio visual equipment, personal computers, tablets, smart phones, maker tools, various operating systems and gaming equipment.
Advanced understanding of public libraries and library services as well as knowledge of modern trends and best practices. The job requires persuading or gaining cooperation and acceptance of ideas and/or the resolution and negotiation of conflicts.
Knowledge of managerial policies, practices and controls. Ability to provide clear and concise oral and written communication. A problem-solver with strong organizational, leadership and interpersonal skills. Proficient in event planning and project management. Ability to foster and sustain partnerships. Ability to establish, measure, and evaluate program outcomes. Proficient in creating and administering surveys and other evaluation tools.
Provides exemplary customer service and maintains a favorable public image of the library. The incumbent has a desire to work in a public service role. Has excellent interpersonal skills and the ability to communicate effectively and appropriately with people from diverse backgrounds, including entrepreneurs, small business owners, young adults, and students. Builds and maintains positive working relationships with individuals at all levels of the organization and fosters positive partnerships with outside organizations.
Experience: 3-5 years of professional work experience in a library setting and at least one year of supervision preferred.
Education: Master’s in Library Science or Master’s in Library Information Science from an American Library Association (ALA) accredited institution or equivalent combination of education and experience.
Training, Licenses, or Certifications: None
Supervisory Responsibility: Supervises all branch staff members and directs the work of volunteers.
Preferred Qualifications
1 year of supervisory experience and bilingual, preferably Spanish-English, Russian-English, or other languages. Experience providing and modeling exceptional customer service, a demonstrated user-centered philosophy, experience confidently making decisions and experience as an organizational leader. Demonstrated experience engaging populations from diverse backgrounds and age groups.
Working Conditions
Physical Requirements: The job requires the employee to stand, twist/turn, maintain flexibility, hear, listen, see, and speak clearly; frequently stoop/bend and walk; perform manual dexterity movements; seldom sit, kneel, crawl, and balance. The job also requires the employee to lift and carry 10-25 lbs; reach at, above, and below shoulder height; grasp objects weighing 10-25 lbs.; push and pull objects weighing 50 lbs.
Mental Requirements: The job requires the employee to read, write, perform clerical duties, comprehend and use perception, perform alphabetical and numerical sorting/filing, and perform basic math.
Technology, Equipment, and Devices: The job requires the employee to regularly operate and exhibit proficiency with computers and commonly used Microsoft applications, library systems and databases, email and cloud environments, and social media. The position requires the employee to operate and troubleshoot a variety of advanced and consumer technology equipment and office equipment. This position requires operation of a vehicle on behalf of the District.
Work Environment: The job requires the employee to be subjected to repetition, working alone, working around others, verbal contact with others, face-to-face contact with diverse patrons, presenters and staff, inside environments, mechanical equipment, cabling and hookup of various and moving objects.
Expected Hours of Work: The job requires employee to work a varied schedule, including days, evenings, and weekends (Saturday and Sunday). Position schedule is subject to change at any time at the discretion of management. Occasionally works over 40 hours per week.
Expected travel: The job requires limited travel for training and conference activities. May require occasional travel between library locations.
Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.
Benefits: Eligible for a competitive benefits package including generous paid time-off, PERSI, 457b deferred compensation plan, and 100% employer paid monthly health insurance premium for employee medical, dental, and vision coverage with the option to add dependents and spouse at reasonable, low cost rates. For a full description of the benefits associated with this position, download the PDF here.
Why Idaho? Meridian, Idaho is an active and safe place to raise a family and has easy access to a variety of outdoor recreational activities. Meridian Library District is a 2019 recipient of the National Medal for Museum and Library Service and the GFOA’s Distinguished Budget Presentation Award.
Website
https://www.mld.org/
Human Resources / Job Listings
https://www.mld.org/employment
Human Resources Department
Phone: 208-888-4451
Email: [email protected]