GENERAL PURPOSE:
Manages the staff, equipment and services of the Library’s Technology and Innovation (LTI) division under the general supervision of the Library Director. Responsibilities include management of the library public computers, public computing center, makerspace and technology classroom.
The salary range for this position is $66,000.00- $102,400.00 per year with a hiring range of $66,000.00 - $84,200.00, depending on qualifications and experience.
Position will close to applicants on: Wednesday, 9/28/2022 at 12:00 P.M. M.S.T.
Do you want to make a difference in the people lives? Do you jump at the chance to develop community partnerships, grow staff skills, and offer innovative technology services? Do you enjoy combining technology with customer service? Do you relish working with people of diverse backgrounds and abilities? Do you want to lead a small and mighty team? If so, then this could be the job for you! Loveland Public Library is looking to fill the position of Library Technology and Innovation Division Manager. This position is a member of the library’s leadership team, provides guidance and supervision for the Technology and Innovation staff, manages a busy public computer lab and maker space. Our ideal candidate is enthusiastic, collaborative, forward-thinking, technology-minded and excited about the prospect of growing and learning in an ever-changing environment! This is a 40 hour benefited position.
ESSENTIAL JOB FUNCTIONS:
Leadership/Strategy/Budgeting
- Collaborates with Library Director and other division managers to create, implement, and continually monitor the Library’s strategic plan and public services to meet departmental and City-wide goals and expectations.
- Develops and implements Library Technology Plan, including developing strategies and time lines for major IT projects, coordinating the evaluation, design, planning and deployment of new IT systems, services, software and hardware.
- Benchmarks, analyzes, and recommends improvements to and growth of Library IT security, infrastructure and systems.
- Develops and directs implementation of library technology and equipment budget and capital infrastructure budget
Management/Staff Development
- Manages, directs and develops staff including interviewing, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
- Guides, trains and develops staff, library wide, in new technology procedures and policies, including maintaining and creating web-based tools to enhance service levels and organizational effectiveness.
Customer Service
- Manages three public technology areas: public computer center, makerspace and technology classroom, ensuring the public receives a safe, reliable, and consistent experience.
- Establishes and maintains customer service standards and policy for the division and library-wide technology use.
- Works the public service computer lab desk as needed (averaging 5 hours per week) assisting library users of all ages in the use of library technology, performs research and retrieval of information/materials, demonstrates use of library equipment and technology including cameras, phones, scanners, public access computers, software and the internet in response to customer technology questions.
Contract/Purchasing/Vendor and Project Management
- Manages IT projects and purchases, issues RFPs, manages contracts, oversees and tracks budgets and time frames for hardware installation, software updates, system updates, migrations and outages.
- Coordinates with vendors, service reps and City purchasing to select, purchase, and maintain equipment, maintenance agreements and various software licenses.
- Plans and coordinates the purchase of computer hardware, server hardware, network devices and other equipment according to department standards and procedures using the library capital replacement plan.
- Ensures appropriate inventory levels.
IT Specific Focus
- Serves as liaison with City IT to allocate technology resources for library needs.
- Oversees end-user services, including help desk and technical support including the installation, configuration, maintenance and operation of computer, printer and network equipment connected to the Loveland Public Library’s (LPL) public computing network.
- Maintains essential IT operations including operating systems, security tools, applications, servers, laptops, desktops (including Mac), software, and network hardware.
- Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery.
- Maintains and monitors library equipment and systems including but not limited to Radio Frequency ID system including tags, staff stations, Express Checks, security gates, and a twelve bin automatic materials handling sorter.
- Provides technical support including installation, resolve, and troubleshoot hardware & software for library staff and public to support the library.
OTHER JOB FUNCTIONS:
- Oversees Library-wide marketing and communication including the library’s website and social media platforms.
- Responsible for audio and visual needs for the library including video production, editing, print design and publishing and 3D printing.
- Performs backup responsibility for system administrator.
- Assists with special events, organizing files, serving on City and/or library committees, opening and closing department.
- Works collaboratively with City IT staff and serves as liaison on citywide IT policies, security, projects and system upgrades.
SUPERVISORY DUTIES:
This position is a second-line supervisor responsible for supervision of first-line supervisors and may also supervise non-exempt and/or non-supervisory exempt employee(s).
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
JOB QUALIFICATIONS:
Knowledge, skills & abilities:
- Communicate, collaborate and interact effectively with people of all ages, backgrounds and technical skills.
- Independently establish and meet goals and deadlines.
- Support library specific applications, including Integrated Library Systems, print and PC management systems.
- Requires in depth knowledge of Microsoft Office Suite of productivity software – Word, Excel, Outlook, etc.
- Knowledge of established and innovative library resources, methodology and standards.
- Specific working knowledge of library computer systems.
- Strong PC, hardware, software, networking, audio visual and general troubleshooting skills.
- Experience managing & working in a Microsoft Windows Active Directory domain environment.
- Requires understanding of network server functionality and architecture.
- Working knowledge of VMware or other OS streaming technologies
- Working knowledge of Envisionware PC Reservation and LPT: One computer management software.
- Strong customer service skills; ability to demonstrate passion to assist & serve the public.
- Ability to maintain effectiveness under varying degrees of pressure.
- Knowledge of project management.
- Strong organizational & supervisory skills in order to schedule, assign and monitor and manage the work of others.
- Work effectively both independently and as a member of the library leadership team.
- Research, evaluate, learn, become proficient, implement and support new and emerging technologies beneficial to Library staff, patrons or City staff.
- Welcomes diverse populations, including but not limited to cultural, racial, economic, and ethnic diversity.
Core competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness
Job Specific Competencies:
Community Relations, Job Knowledge, Performance Management, Leadership, Project Management, Budget Management
Education and/experience
Two years of college coursework plus two years of experience or a Bachelor’s Degree in Computer Science or related field required, Master’s Degree in Library and Information Science or related field preferred.
Four years professional and progressively responsible IT experience required. This is in addition to any years used to satisfy the education requirement.
Two years supervisory experience including hiring, discipline, performance management and evaluation of paid staff.
Strong experience with library management systems, vendors and solutions is preferred.
Licensure and/or certifications:
A+ and/or Network+ certification(s) preferred.
Material and equipment directly used:
Library computer desktops and staff terminals, iMacs, laptops, tablets, eReaders, printers, standard office equipment, 3D printers, Adobe Creative Cloud, Professional Audio and Visual equipment, large format printers, media carts, library materials (books, videos, DVDs, etc.)
Working environment/physical activities:
While performing the duties of this job, the employee is regularly required to work in a library environment with extensive public contact; must be able to directly assist customers to various locations within the building; positions and moves equipment and AV carts weighing up to 50 lbs. Schedule is flexible, requiring some scheduled weekend and evening hours or as problems develop. Must be able to open and close building and division. Subject to on call work due to urgent technical issues. Travels to various facilities for off-site meetings and programs.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!
In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Benefit Eligible Benefits Package Includes:
- Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
- Employee Health & Wellness Center (self/family)
- Paid vacation, holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Personal and Professional Development opportunities
- Discounted recreation passes
- Employee recognition program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
A criminal history background check will be obtained pre-employment.
Qualifications
Education
Required
Some college or better.
Preferred
Masters or better in Library Science or related field.
Experience
Required
Two years of college coursework plus two years of experience or a Bachelor’s Degree in Computer Science or related field.
4 years: Professional and progressively responsible IT experience.
2 years: Supervisory experience including hiring, discipline, performance management and evaluation of paid staff.
A City of Loveland application is required for consideration.