HOURS & SALARY: Full-time, 38 hours per week, with a hiring range of $19.95 – $24.94 per hour depending on experience.
Working at
Laramie County Library System is about joining an award-winning organization
that sets the bar for service regionally and nationally. The Library Journal
2008 Library of the Year, Laramie County Library System is a hub for
engagement, literacy and learning, and lifelong curiosity and discovery. With
nearly 385,000 yearly visitors to a 103,000 sq. ft. central library, two branch
libraries, and bookmobile, Laramie County Library System champions a
knowledgeable and engaged community.
JOB SUMMARY
The primary role of the Adult Services Specialist is to
serve the public in their use of library
resources. The Adult Services Specialist works closely with
other Adult Services employees and employees in other divisions to provide
reference services, manage nonfiction collections, present events for adults,
and deliver a variety of specialized services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains patron confidentiality in compliance with
Wyoming state law.
2. Takes ownership of their performance, development, and
accomplishments.
3. Promotes teamwork within the division and Laramie County
Library System (LCLS).
4. Serves on system-wide teams and represents LCLS in the
community as assigned.
5. Participates in professional activities on a local,
state, and regional level as assigned.
6. Directs volunteers for events and Adult Services
activities as assigned.
7. Works quickly, effectively, and accurately within tight
deadlines.
8. Performs other related and necessary duties as assigned.
CUSTOMER SERVICE
1. Provides exceptional customer service.
2. Maintains knowledge of procedures and policies of LCLS
and the Adult Services Division.
Interprets and applies policy to make decisions regarding
patrons and procedures.
3. Observes patron behavior in relation to the Library
Rules. Follows guidelines for
applying standards and consequences. Enlists assistance
from other employees, managers, administration, security, and law enforcement
as needed. Reports violations in a timely and professional manner.
4. Cross-trains and works at other public service points as
assigned.
REFERENCE & COLLECTIONS
1. Works at the third-floor public service Ask Here Desk,
including answering reference
questions, assisting patrons, and spending an appropriate
amount of time away from the
desk (roving), using established procedures. Meets patrons
at their point of need.
2. Trains and assists patrons in using the library catalog,
placing holds and interlibrary loan
requests, checking out items, and using computers and other
technology.
3. Develops a diverse and thorough knowledge of the adult
nonfiction collection.
4. Manages assigned areas of the nonfiction collection,
including purchasing, evaluating, and weeding. Works with division manager and
cataloging employees to classify items.
5. Manages access to and assists in use of Special
Collections, business services (L2B), and third floor meeting rooms and study
rooms.
6. Provides proctoring services. Registers as a Notary
Public and provides notary services.
7. Assists participants in the Summer Reading Challenge
(SRC), including promoting SRC to patrons, registering participants, updating
the SRC database, and distributing prizes. If
assigned, works with the SRC planning team.
8. Assists patrons using the Seed Library of Laramie County
(SLLC). If assigned, assists the
division manager with preparing and organizing SLLC
activities, materials, and events.
9. If assigned, manages government and public documents
collection, creates displays and finding aids, and/or assists with purchase
suggestions.
EVENTS
1. Works with the Adult Services Events Coordinator to plan
and implement events for adults. May include locating partners and developing
Memorandums of Understanding (MOUs); creating presentations; scheduling event
spaces; communicating needs for set-up, volunteers, refreshments, supplies,
promotion, and/or AV and IT assistance; introducing partners and welcoming
participants to events; soliciting feedback from participants; cleaning up
after events; and submitting receipts and event statistics to the Adult
Services Coordinator.
2. Proposes event ideas, manages individual event budgets,
and collaborates on planning,
implementation, and scheduling with the Adult Services
Events Coordinator and division
events team. Suggests innovative solutions to issues
involving adult events.
3. If assigned, plans and implements events to enhance
exhibitions or projects received by
LCLS in consultation with the Adult Services Events
Coordinator, the Events & Exhibitions
Manager, and other relevant employees.
4. If assigned, plans and implements outreach events and
programs for adults.
MINIMUM REQUIREMENTS
• Bachelor’s degree from an accredited college or
university plus 1 year of relevant experience; or
• The equivalent combination of education and experience.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Proficiency with a variety of software programs and
systems related to the operations of
the library.
• Working knowledge of public library operations.
• Public speaking skills.
• Proficiency in applying good customer service and
decision-making skills.
• Ability to work with limited supervision, with an
aptitude for detailed work and proficiency
in prioritizing tasks.
• Ability to speak, read, comprehend, and write the English
language.
• Ability to work flexible work schedules, including
evenings and weekends.
SELECTION PROCESS
Interested applicants are encouraged to apply by completing
an Application for Employment (available at https://lclsonline.org/work) and
submitting a cover letter and resume. This position is open until filled.
The hiring committee will contact applicants who are selected for further
testing or interviews. As a courtesy, we notify all applicants via email when a
position is filled.
WORK SCHEDULE
Work schedule will predominantly be normal business hours
(8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. or a variation thereof) Monday through
Friday but will consist of weekend and evening hours as well. Anyone
who works for the library must be willing to work anytime the library is open. Laramie
County Library (Cheyenne) open hours are Monday – Thursday 9:00 a.m. to 8:00
p.m., Friday, Saturday and Sunday 10:00 a.m.to 5:00 p.m. All employees are
scheduled to attend monthly staff meetings and in-service days in Cheyenne.
BENEFITS
·
LCLS pays 100% of the employee contributions to
the Wyoming Retirement System (WRS). WRS is a pension plan that will pay
lifetime benefits, regardless of the account balance, when age and service
requirements are met.
·
LCLS also pays 100% of the premium for $25,000
term life insurance policy for the employee.
·
This position receives paid time off for 13
holidays, vacation and sick leave, and an annual personal day.
·
Vacation leave starts at two weeks per year for
full-time employees and increases with years of service. Employees are eligible
to take vacation after six months of employment.
·
Medical insurance and a separate dental plan are
available. LCLS pays 85% of medical and dental insurance premiums.
·
A deferred compensation plan, prepaid legal
services agreement, vision coverage, and other supplemental insurance options
are also available at the employee’s expense.
·
Employees may join the YMCA without an
initiation fee.
·
Employees may join the Cheyenne-Laramie County
Employees Federal Credit Union.
PHYSICAL EFFORT AND WORKING ENVIRONMENT
The essential duties and responsibilities of this job
require the employee to move or manipulate moderately heavy equipment, boxes,
carts, files, and stacks of material from one location to another.
QUESTIONS
For questions about this position, contact Elaine Hayes, Assistant
Manager at [email protected] or 307.773.7232.