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BROAD  SCOPE  OF  POSITION:   It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services and Creative Computer Commons.

ESSENTIAL FUNCTIONS:

1. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff.
2. Works on the public services desk providing reference services face to face, over the phone, and via email.
3. Provides general assistance and information about the library’s services and procedures.  
4. Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections.
5. Maintains confidentiality in all patron and staff interactions.
6. Uses computers, printers, specialized software, fax and other business machines, as well as specialized equipment contained in the makerspaces.
7. Assists patrons with questions about electronic devices.
8. Provides support for specialized projects, services, programs, and activities related to divisional goals and needs. 
9. Possesses a desire to learn new technologies.
10. Has flexibility to change direction with new strategic goals.
11. Troubleshoots basic computer and office equipment problems.

1. Performs other related duties as assigned. 

• Minimum of one year of library experience or other public service work experience 
• Computer proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
• Excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude.

Bilingual ability is a plus in serving our diverse patrons.  Se habla Español? 

Any questions, please contact Rose Walker, HR Talent Management at (719) 884-9758 

Application does require an essay response.  See question listed at bottom of page 2 of the job vacancy announcement.