LibraryJobline

1. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff.
2. Works on the public services desk providing reference services face to face, over the phone, and via email.
3. Provides general assistance and information about the library’s services and procedures.  
4. Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections.
5. Under the Teen Services Coordinator’s direction, performs a variety of teen service and support activities for approximately 30% of work time; prepares and conducts booktalks for teens, participates in Teen Services meetings, plans and hosts teen programs, maintains and monitors teen programming kits, and facilitates the Teen Advisory Board (TAB) meetings. Also assists the Teen Services Coordinator with planning, organizing, and implementing the Summer Reading Program. 
6. Maintains confidentiality in all patron and staff interactions.
7. Uses computers, printers, specialized software, fax and other business machines, as well as specialized equipment contained in the makerspaces.
8. Assists patrons with questions about electronic devices.
9. Provides support for specialized projects, services, programs, and activities related to divisional goals and needs with an emphasis in the teen department.
10. Possesses a desire to learn new technologies and software.
11. Has flexibility to change direction with new strategic goals.
12. Troubleshoots basic computer and office equipment problems. 
13. Performs other related duties as assigned. 

• Minimum of one year of library experience or other public service work experience 
• Computer proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
• Excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude.
• Bilingual ability is a plus in serving our diverse patrons.  Se habla Español? 

1. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800 Ext 6994.   

Requires an essay.  In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:

“Why are Teen Services important in libraries today?”

Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position.  Please attach your essay to your PPLD online job application form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.