Provides high quality friendly service assisting customers using library resources, computers and conducting research. Plans and conducts programs and outreach events, teaches a wide range of customer classes. Assists with circulation services, help desk and collection management duties. This position may be hired to work primarily at a specific facility with a primary focus but will substitute at other locations at times and depending upon future staffing needs, be re-assigned to a different primary facility.
Primary Duties and Responsibilities:
- Youth Services, reference, circulation
- Assists customers with accessing and using library resources in general (books, databases, computers, etc.)
- Assists customers with computer use and questions on Microsoft Office products, Internet navigation, email services, third party web sites and other software applications the library may provide on its public computers.
- Performs reference searches using library resources, on-line databases and other reputable sources;
- Assists customers with e-book services, devices and trouble shooting
- Helps customers with external storage devices
- Develops, plans and conducts customer programs/classes on a wide range of topics (computer, research, English as second language, literacy, discussion groups, book clubs, tours, story-times, etc.)
- Assists with outreach events that may include attending fairs/events representing the library at booths/tables, speaking to community groups or school children
- Creates and maintains displays, bulletin boards and other merchandising efforts
- Acts as “Person-In-Charge” on a rotating basis with added authority to manage customers issues and other situations when supervisory staff are not on site or unavailable.
- Assists with the coordination of work, under the direction of supervisory staff, of Library Clerks, Shelvers and volunteers
- Assists with collection/inventory management duties that may include weeding, sorting, shelving, cataloging assistance, interlibrary loan, database input/maintenance
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
- Checks books/other items in and out through computerized system
- Answers general customer questions regarding library policy, procedures and customer accounts.
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer
- Performs additional duties as assigned
Experience: At least one year of direct customer service in retail or service industry setting preferred. Two years public library experience highly preferred, but similar experience may be substituted and considered. Experience in overseeing customer service and daily operations of a small public library; experience in outreach or similar activities; experience with developing and conducting classes and programs; experience working with children and teens.
Knowledge: Customer service techniques, routine software/computer systems including the Internet, email, word processing, spreadsheets, and inventory/customer transaction systems.
Abilities: Ability to deal with stressful situations with tact and diplomacy; communicate with diverse customers/staff of all ages in a professional, age and culturally appropriate manner; use general office equipment, computers, calculators, and copy/fax machine; perform basic mathematical calculations; follow oral and written instructions; work shifts, including some nights and weekends. Ability to speak Spanish a plus.
At the City of Aurora, we demonstrate our work by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service. We welcome all who share these values to apply.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.